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Pricing and licensing

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titleWhat do Refined for Confluence and Refined for JSM cost?

Use the Atlassian license cost calculator to add Refined and based on your user count. Please note that apps are based on number of users and not agents, which means that for a JSM setup the price might vary.

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titleDoes Refined include Confluence, Jira Software, and Jira Service Management?

Due to maintenance, it’s temporarily not possible for customers whose accounts were created after 20 August 2023to add Jira Software projects to Refined sites.

If you have any questions, please contact us.

  • Refined for Confluence lets you add Confluence spaces to your Refined sites.

  • Refined for Jira Service Management (JSM) lets you add Jira Software projects and JSM projects to your Refined sites.

  • To combine Confluence and Jira on a site, you need both Refined for Confluence and Refined for JSM.

For insights into the possibilities of combining the apps or just using one of the two, have a look at these in-depth get-started guides:

Would you like to see live examples of Refined for Cloud in action? We made help.refined.com with Refined for Confluence Cloud and Refined for JSM Cloud. Additionally, explore these demo sites we created:

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titleWhich browsers are supported?

We support the same browsers as Jira Service Management Cloud, Jira Software Cloud and Confluence Cloud.

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titleWhat are the main differences between your Cloud apps and Server/DC apps?
Info

Due to maintenance, it’s temporarily not possible for customers whose accounts were created after 20 August 2023to add Jira Software projects to Refined sites.

If you have any questions, please contact us.

  • On Refined for Cloud you can pull content from Jira Software, Jira Service Management and Confluence into a site. Think of it as a website builder for Atlassian tools.

  • On Cloud you can add custom domains to individual sites. Giving you the power to easily have multiple use cases connected to the one Refined platform.

  • Refined for Confluence Cloud can’t yet render all items of a Confluence page (macros and markups). We will continually add support for new macros. 

Note

To show and edit pages exactly as in native Confluence, enable embedded Confluence pages.

  • On Refined for Confluence Cloud, permissions can’t be added to a site or page (called categories on Server) level. However you can add view permissions to the content sections on a page. On Refined for Confluence Server/DC it is possible to add view permissions on a category level. Both apps by default will respect the permissions set up in Confluence on spaces and pages. 

  • When editing a Confluence page in Refined for Confluence Cloud the editor will open in a new tab, opening Confluence itself. Changes will take effect as you would expect on the Refined page. On Refined for Confluence Server editing a Confluence page will open up the editor in the same window. 

  • On Cloud, you edit your pages in the what-you-see-is-what-you-get Page Builder (instead of the Layout Editor which you use on Server/DC).

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titleDoes Refined work for both Jira Software and Jira Service Management?

Customers who created their account after 20 August 2023

Due to maintenance, it’s temporarily not possible youto add Jira Software projects to Refined sites. You can only add JSM projects to Refined sites. If you have questions about this, please contact us.

Customers who created their account before 20 August 2023

If you already have both Atlassian Jira Software and Jira Service Management, you only need to purchase one app: Refined for Jira Service Management.

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