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Pricing and licensing

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titleWhat do Refined Sites for Confluence and Refined Sites for JSM cost?

Use the Atlassian license cost calculator to add Refined and based on your user count. Please note that apps are based on number of users and not agents, which means that for a JSM setup the price might vary.

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titleHow do I buy, renew, and upgrade licenses?

All Refined Sites sales are handled via Atlassian Marketplace. You can pay or get a quote directly through your my.atlassian.com account.

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titleHow do I know which license to choose when purchasing Refined?

The Atlassian license tier determines the Refined Sites license type you need. For example, if you want to install Refined Sites for Confluence with a 100 user Confluence license, then you need to purchase a 100 user license of Refined Sites for Confluence.

The right tier is selected automatically in the Atlassian Marketplace.

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titleCan I get an extended evaluation license for Refined?

In general, Cloud apps have a 30 days trial period. You can evaluate Refined Sites apps from the Marketplace for a longer time if needed. Atlassian manages licenses and trial extensions of Marketplace apps: raise a ticket with Atlassian support to request an extension.

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titleDoes Refined include Confluence, Jira Software, and Jira Service Management?

Due to maintenance, it’s temporarily not possible for customers whose accounts were created after 20 August 2023to add Jira projects to Refined sites.

If you have any questions, please contact us.

  • Refined Sites for Confluence lets you add Confluence spaces to your Refined sites.

  • Refined Sites for Jira Service Management (JSM) lets you add Jira projects and JSM projects to your Refined sites.

  • To combine Confluence and Jira on a site, you need both Refined Sites for Confluence and Refined Sites for JSM.

For insights into the possibilities of combining the apps or just using one of the two, have a look at these in-depth get-started guides:

Would you like to see live examples of Refined for Cloud Sites in action? We made help.refined.com with Refined Sites for Confluence Cloud and Refined Sites for JSM Cloud. Additionally, explore these demo sites we created:

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titleWhere is my data hosted?

You can choose to host your data in either the US or in the EU. Read more about Data Residency

Refined Sites for Confluence

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titleWhat are the main differences between your Cloud apps and Server/DC apps?
Info

Due to maintenance, it’s temporarily not possible for customers whose accounts were created after 20 August 2023to add Jira projects to Refined sites.

If you have any questions, please contact us.

  • On Refined Sites for Cloud you can pull content from Jira, Jira Service Management and Confluence into a site. Think of it as a website builder for Atlassian tools.

  • On Cloud you can add custom domains to individual sites. Giving you the power to easily have multiple use cases connected to the one Refined Sites platform.

  • Refined Sites for Confluence Cloud can’t yet render all items of a Confluence page (macros and markups). We will continually add support for new macros. 

Note

To show and edit pages exactly as in native Confluence, enable embedded Confluence pages.

  • On Refined Sites for Confluence Cloud, permissions can’t be added to a site or page (called categories on Server) level. However you can add view permissions to the content sections on a page. On Refined Sites for Confluence Server/DC it is possible to add view permissions on a category level. Both apps by default will respect the permissions set up in Confluence on spaces and pages. 

  • When editing a Confluence page in Refined Sites for Confluence Cloud the editor will open in a new tab, opening Confluence itself. Changes will take effect as you would expect on the Refined page. On Refined Sites for Confluence Server editing a Confluence page will open up the editor in the same window. 

  • On Cloud, you edit your pages in the what-you-see-is-what-you-get Page Builder (instead of the Layout Editor which you use on Server/DC).

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titleHow does the editor work if I want to edit a Confluence page from Refined Sites?

Refined Sites refers you to edit the page in Confluence in a new tab. Whenever you make changes in Confluence, they are immediately visible on your Refined site too.

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titleHow do permissions work in Refined for Cloud?

Refined sites show pages, spaces and Confluence pages based on the visitor’s Confluence permissions. You can add additional permissions to your sites and (sections of) pages.

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titleDoes Refined Sites for Confluence support the old (legacy) Confluence editor?

No, we only support pages created with the new Confluence Cloud editor. 

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titleDoes Refined Sites offer versioning for Confluence pages and blog posts?

Although Refined Sites doesn’t include a versioning functionality, it’s easy to use Confluence permissions to control what end users see. Because Refined Sites respects Confluence permissions, your sites only show content (pages or blog posts) that the user is allowed to see in native Confluence. When editors work on new Confluence content, restrict the content’s permissions so it’s only visible to them. Once the content is ready, change the permissions to make it available to all end users.

Alternatively, you can use Comala Publishing (or another versioning app in Confluence) to only show published content on a Refined site. Just make sure to add the target spaces from your Comala Publishing setup to the site (and not the source spaces). Your Refined sites always show the last published versions of content in those spaces and respect the content’s Confluence permissions. Read how the app works in Comala Publishing’s documentation.

Refined Sites for Jira Service Management

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titleDoes Refined Sites work for both Jira Software and Jira Service Management?

Customers who created their account after 20 August 2023

Due to maintenance, it’s temporarily not possible youto add Jira projects to Refined sites. You can only add JSM projects to Refined sites. If you have questions about this, please contact us.

Customers who created their account before 20 August 2023

If you already have both Atlassian Jira and Jira Service Management, you only need to purchase one app: Refined Sites for Jira Service Management.

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title Why can’t agents use the Customer Channel link in the agent view?

Refined Sites runs a separate service in parallel to regular Jira Service Management, and as such the Refined Sites customer portals run on our servers. This means the Customer Channels link in the agent view links to a default JSM portal.

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titleCan I test Refined Sites for JSM Cloud without interfering with regular JSM customer portals?

Yes you can. Your Refined site exists in parallel with your regular JSM portals. The customer will only end up at your new site when you refer them to the new URL, or when you change the email templates.

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titleWhy can't anonymous users create tickets?

Anonymous users will have to create an account to file a ticket.

In default JSM, it is possible for anonymous users to file a ticket without creating an account. This is currently not possible using Refined Sites for Jira Service Management Cloud. We can’t develop this option, because there are no APIs from Atlassian supporting this.

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