Page Comparison

Refined Sites for JSM Cloud combines key features from Server/DC with the convenience of the cloud, but there are also some notable differences between the two products.

On Server/DC, Refined Sites is added on top of Jira: when enabled globally, Refined Sites acts as a skin applied to the JSM help center.

On Cloud, Refined Site is a site builder that runs parallel to Jira. This means that:

• The Refined sites dynamically pull and expose JSM portals onto a parallel Refined site, so all the changes you make in Jira are instantly reflected on your Refined sites. Users create and view JSM requests on your site. Admins still create and set up the project and request types in native Jira, and if they make a change to a project it is instantly reflected on the Refined site.

• We don't have control over the (YourCompany).atlassian.net URL. This means that we can't redirect users from a (YourCompany).atlassian.net site to a Refined site.

It’s easy to combine Jira and Confluence into one Refined site if you get both the app Refined Sites for Jira Service Management Cloud and the app Refined Sites for Confluence Cloud. This opens up many new ways of using Confluence and Jira – some examples:

• It enables you to build an intranet that features Confluence spaces and JSM service desks, for example to contact HR and IT.

• Similarly, you can create an outside-facing help site that features not only a service desk but also a full-blown knowledge base.

See a full feature comparison between Refined Sites for Jira Service Management on Server/DC and on Cloud.

It will require some preparation to make sure the migration goes smoothly. How long this takes depends on your specific setup.

Then, it’s easy to migrate your sites one by one using our migration assistant. Read our in-depth preparation guides and migration guides here:

• Refined Sites for Confluence

• Refined Sites for Jira Service Management

Yes: read our in-depth preparation guides and migration guides here:

• Refined Sites for Confluence

• Refined Sites for Jira Service Management

Generally, our Cloud apps offer the same or similar features as their Server/DC counterparts. There are, however, some differences. See full feature comparisons here:

• Refined Sites for Confluence

• Refined Sites for Jira Service Management

• Refined Toolkit for Confluence

We support a number of third party apps. However, some macros created by third party apps may not show on Refined sites. Because Refined Cloud works as a site builder parallel to native Confluence/Jira, native Confluence/Jira is not changed by Refined Sites. Therefore:

• Refined Sites doesn’t impact third party apps that provide functionalities in native Confluence such as apps for document management. However, it might impact apps that provide functionalities on Confluence pages such as macros. If you use any critical third party macros on Server/DC and need help transitioning to Cloud, please reach out to us. Request migration assistance

• Refined Sites doesn’t impact third party apps that provide functionalities in native Jira. However, it might impact apps that provide functionalities in the customer-facing portal.

Just as with Refined Sites for Server/DC, Refined Sites for Cloud allows you to add a custom domain. You can use the domain you had for your Server/DC site on your Cloud site. The server URL format is automatically converted to the new Cloud URL format.

Your Atlassian content, such as Confluence pages or JSM requests, is still stored only in Atlassian. Refined Sites fetches this information but does not store or cache it.

The Refined Sites data, such as your theme or the navigation structure, is stored within Refined Sites. Read more about what we store and don’t store in the data storage documentation.

This isn't possible, because the Server/DC and Cloud licenses (both for the base Atlassian apps, and for Marketplace apps such as Refined Sites) are two separate licenses. Therefore, they are paid for separately. You can read more about this in Atlassian’s documentation.

We have opted in for Atlassian’s dual licensing and loyalty discount programs for all our eligible Server/DC apps. Atlassian applies these discounts during the quoting process for migrating customers who meet the eligibility criteria.