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titleI'm on Server – how are my Refined sites affected by the end of life of Atlassian Server on February 16, 2024?

You can still use our Server apps. However, we don’t publish any new versions and we don’t offer support or maintenance. We encourage our Server customers to migrate to Data Center or to Cloud instead, where we continue to release updates and offer support.

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titleDo my Refined Sites for Confluence sites work the same on Cloud as on Server/DC?

Refined Sites for Confluence Cloud combines key features from Server/DC with the convenience of the cloud, but there are also some notable differences between the two products.

On Server/DC, Refined Sites is added on top of Confluence: when enabled globally, the app acts as a skin applied to native Confluence. This means that users view, create and edit Confluence spaces, pages, and blogs all through Refined sites.

On Cloud, Refined Sites runs parallel to Confluence. The Refined sites that you build show Confluence pages and blogs, but live outside native Confluence. This means that you create and manage the sites with Refined Sites, and you create and edit Confluence spaces and pages in Confluence. Because we dynamically pull and expose Atlassian content onto a parallel Refined site, all the updates you make in Confluence are instantly reflected on your Refined sites. Note that Confluence space and page permissions are always respected on Refined sites as well.

Because Refined Sites works as a parallel SaaS to native Confluence Cloud:

  • Content creators edit in native Confluence. It’s easy to move between Refined Sites and Confluence.

  • Native Confluence isn’t changed by Refined Sites, so it doesn’t impact third party apps that add Confluence functionalities such as those for document management.

  • We don't have control over the (YourCompany).atlassian.net URL, meaning we can't redirect users from a (YourCompany).atlassian.net site to a Refined site.

  • It’s easy to combine Confluence and Jira into one Refined site, if you get both the app Refined Sites for Confluence Cloud and the app Refined Sites for Jira Service Management Cloud. For example, this enables you to build an intranet that features team spaces and an HR service desk, or a help site that sports a knowledge base and a support service desk.

See a full feature comparison between Refined Sites for Confluence on Server/DC and on Refined Sites on Cloud.

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titleDo my Refined Sites for JSM sites work the same on Cloud as they do on Server/DC?

Refined Sites for JSM Cloud combines key features from Server/DC with the convenience of the cloud, but there are also some notable differences between the two products.

On Server/DC, Refined Sites is added on top of Jira: when enabled globally, Refined Sites acts as a skin applied to the JSM help center.

On Cloud, Refined Site is a site builder that runs parallel to Jira. This means that:

  • The Refined sites dynamically pull and expose JSM portals onto a parallel Refined site, so all the changes you make in Jira are instantly reflected on your Refined sites. Users create and view JSM requests on your site. Admins still create and set up the project and request types in native Jira, and if they make a change to a project it is instantly reflected on the Refined site.

  • We don't have control over the (YourCompany).atlassian.net URL. This means that we can't redirect users from a (YourCompany).atlassian.net site to a Refined site.

It’s easy to combine Jira and Confluence into one Refined site if you get both the app Refined Sites for Jira Service Management Cloud and the app Refined Sites for Confluence Cloud. This opens up many new ways of using Confluence and Jira – some examples:

  • It enables you to build an intranet that features Confluence spaces and JSM service desks, for example to contact HR and IT.

  • Similarly, you can create an outside-facing help site that features not only a service desk but also a full-blown knowledge base.

See a full feature comparison between Refined Sites for Jira Service Management on Server/DC and Refined Sites on Cloud.

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titleHow long will it take to migrate?

It will require some preparation to make sure the migration goes smoothly. How long this takes depends on your specific setup.

Then, it’s easy to migrate your sites one by one using our migration assistant. Read our in-depth preparation guides and migration guides here:

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titleWe have a custom domain on our Server/DC instance, can we use the same domain on Cloud?

Just as with Refined Sites for Server/DC, Refined Sites for Cloud allows you to add a custom domain. You can use the domain you had for your Server/DC site on your Cloud site. The server URL format is automatically converted to the new Cloud URL format.

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