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Users with global administrator permissions have full editing permissions in Refined Sites. By default, all your organization's Confluence/Jira Administrators have global administrator rights in the Refined Sites app. You can also give global administrator rights to other users in your organization, by making them Refined Administrators. This can be beneficial if you want a designer to help out with the look and feel of several sites, for example.

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In Jira Service Management (JSM), JSM Agents can see to which Refined site a project is added. They can’t make any changes in Refined Sites unless they are a Refined Administrator or Site Administrator.

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  1. Go to the Refined Administration.

  2. Click Permissions in the left-hand menu.

  3. To add an admin, click the + Add Refined Administrator button.
    To remove an admin, hover your cursor over an admin and click the cross that appears.

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If you suspend or remove a user in Atlassian, they’ll also lose the administrator rights they had in the Refined Sites app. It may take up to 12 minutes for these changes to take effect. During this time, the user can still make changes in the Refined Sites app if they have an active session where they’re logged in.

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Site Administrators can manage a specific Refined Sitesite. This includes editing the site settings, as well as landing pages of spaces and projects that they are allowed to view. Even if these pages contain sections that the Site Administrator can’t view on the Refined site due to the section’s view permissions, they are still able to view and edit them in the Page Builder.

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  1. Go to the Refined Administration.

  2. Click Sites in the left-hand menu.

  3. Select a site.

  4. Go to the Permissions tab > Add site administrator, or hover a user and click the cross to remove them.

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