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General

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titleCan I choose my site's URL?

Yes! Set up your custom domain.

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titleWhat are the main differences between your apps on Cloud on Data Center?
Info

Due to maintenance, it’s temporarily not possible for customers whose accounts were created after 20 August 2023to add Jira projects to Refined sites.

If you have any questions, please contact us.

Read a detailed feature comparison in our migration documentation:

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titleDoes Refined Sites work for both Jira and Jira Service Management?

Customers who created their account after 20 August 2023

Due to maintenance, it’s temporarily not possible youto add Jira projects to Refined sites. You can only add JSM projects to Refined sites. If you have questions about this, please contact us.

Customers who created their account before 20 August 2023

If you already have both Atlassian Jira and Jira Service Management, you only need to purchase one app: Refined Sites for Jira Service Management.

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titleWhy can't anonymous users create ticketsaccess JSM content?

In default JSM, it is possible for anonymous users to see a portal and file a ticket without creating an account. This is currently not possible using Refined Sites for Jira Service Management Cloud. We can’t develop this option, because there are no APIs from Atlassian supporting this.

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