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1st setting - JSM customer roles cannot share their request if this setting is used. Fixing this limitation is only possible if the this Atlasssian issue here is fixed: https://jira.atlassian. com/browse/JSDCLOUD-11597. Please vote and/or comment on the issue if it impacts you.
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JSM customers can view all the organizations they are a part of as well as the requests shared with them via those organizations.
Click the User Avatar menu in the top-right corner > My Requests.
Change the filter Created by me to Shared with my organizations.
Note that this only works if all the service desks linked to those organizations have been added as projects into your Refined site.
What we
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're doing to solve these limitations
We are in continual contact with Atlassian to improve the APIs. To track the status, see the Atlassian tickets. Please vote or comment on the tickets that are related to these limitations, so that Atlassian can also hear your feedback.