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Manage a site’s access permissions

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  1. Head to the Refined Administration.

  2. Click Sites in the left-hand menu.

  3. Select the site.

  4. Click the Permissions tab.

Public - Anyone can view your site, regardless of whether they are logged in or not. This setting is useful if your site is a knowledge base or public facing support site.

...

  1. Choose who can access your site:

Type of site

Description

Public site

  • Anyone can read Confluence pages and blog posts.

  • Due to Atlassian limitations, users still have to log in to see JSM content and create a request.

  • Used for: public knowledge bases, public support sites, etc.

Support site

Available when you have Refined Sites for JSM

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.

  • Only logged-in JSM customers and logged-in users from your organization can visit this site.

  • Used for: external support sites.

  • Private site

  • Only your organization's employees with an Atlassian Cloud account can view the site.

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Access level

Anonymous users

JSM customers

Atlassian users

Public

(tick)

(tick)

(tick)

Support

-

(tick)

(tick)

Private

-

-

(tick)

  • Used for: intranets, internal support sites, etc.