When sharing requests with
...
customers
For JSM customers to be able to share a request with other customers, set up the settings under go to Project settings > Customer Permissions > Customer sharing. However, two limitations exist with the 1st and 2nd settings, as marked by the arrows in the below screenshot.
...
1st setting -
...
Option | Limitation |
|---|---|
Customer can search for other customers within their organizations | JSM customer roles cannot share their request if this setting is used. Fixing this limitation is only possible if this Atlasssian issue is fixed. Please vote and/or comment on the issue if it impacts you. |
...
Customers can search for other customers within their organizations, or manually enter the email address of other customers within their project | The request can’t be shared when searching for other customers within the same project by entering an email address or name. However, the request can be shared when searching for a name within the same organization. Fixing this limitation is only possible if this Atlassian issue is fixed. Please vote and/or comment on the issue if it impacts you. |
Customers can search for other customers within their project or organizations. | No limitation. |
When sharing requests with organizations
...