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The Jira Issues

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Adding Jira Issues to a Site, Category or Project

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Ui step

Click the edit pen to open up the layout editor on the site, category or customer portal where you wish to add the module.

Ui step

Click to Add module to the subsequent section.

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Choose "Jira Issues" module and edit accordingly. Remember to save your changes.

Advanced settings

Some of these settings are available from module shows a list of Issues to users. It only shows Issues they have permission to view.

You can add this module to your site home, category homes, and Jira projects/JSM portals.

Settings

Info

Some settings are only available in Refined for Jira Service Management 3.1 and up.

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There are two advanced settings that can be made to this module: 

  • Columns - what columns to show
  • Filter - what tickets to filter out
Columns

To show columns you use the field names to specify which to show.

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Setting

Description

Columns

Select which information about the issues to include.

  • Simple columns. Choose from preselected types of information.

  • Advanced columns. Use custom fields from Jira as columns: the module supports the field types string, number, user, date, datetime, and array. For custom fields, use customfield_xxxxx where xxxxx is the field

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Ui expand
titleGetting the custom field id
  1. In General Configuration > Issues > Fields > Edit the field
  2. Look in the url
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Filters

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Note that once you add advanced columns, the simple columns you have set are ignored: you will need to add them in the Advanced column fields as well. For example, you can specify: issuetype,key,summary,customfield_10027.

Column titles

Select to show the titles of the columns.

Filter

Decide which issues appear in the module:

  • Basic filter. Display issues based on label, component, project, status, and creator.

  • Dynamic filter. Your users can filter issues based on issue status (open, closed, all) and issue assignment (assigned, watched, or reported by user). Users can also search issues with a search field.

  • Advanced filter. Enter the JQL you want to filter on. For custom fields, use cf[xxxxx] where xxxxx is the field

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Example

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Find a field ID

  1. In General Configuration, go to Issues > Fields.

  2. Edit the field and look in the URL.

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