Use the My Requests module to show a user’s open requests in a Jira Service Desk project. It offers users a truly personalised experience, since they Users only see content relevant to their account.
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them, offering them a personalised experience.
You can add modules to portals, site homes and category homes.
To change a module’s settings, click the Module > the Pen icon.
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this module to your site home, category homes, and Jira projects/JSM portals.
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Settings
Setting | Description | Available since version |
|---|---|---|
Title | Show or hide the module title. | |
Title text | The module title. If left empty, the default title is |
My Requests. | ||
Number of requests | The number of requests to display per page (20 by default) | 3.3 |
Column titles | Select to show the table’s column titles. | |
Filter bar | Select to show the filter bar, allowing users to filter the request list. | |
Custom column configuration |
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| 3.3 |
Columns | Add field IDs to show them as columns in the request list. Separate multiple field IDs with a comma. |
requestType,status,customfield_10600Use this syntax for field IDs: | 3.3 |
Use preset filter | Select Yes to enable a custom filter. With a custom filter enabled, users can still change the filter if the Filter bar |
setting is enabled. The filter bar’s |
default state is the custom filter. | 3.3 |
Status |
Filter by status |
:
| 3.3 |
Reporter |
Filter by reporter |
:
| 3.3 |
Request type | Enter a request type ID to only show results from this request type. To skip this filter, leave the field |
empty. | 3.3 |
Location | Enter the location ID of a site, category or portal to only show results from that specific location. You can find the Location ID in the Site Builder when editing a location. To skip this filter, leave the field |
empty. | 3.3 | |
Advanced JQL Filter | Filter requests by using JQL. Begin the query with AND or OR. This JQL query is used in combination with the other module configuration to create the filter. Example: | 3.3 |