...
Users can access an overview of their requests and those shared with them:
Click the avatar menu in the top right
...
From here you’re able to find, filter, arrange and overview your requests, as well as requests shared with you.
If you want similar functionality directly on the landing-pages and layouts, look closer at the module: My Requests Module
Filters
There are several options for filtering the My Requests listing via the filter bar available at the top.
...
...
Type
...
Values
...
of the Refined site.
Click My Requests or All Requests.
...
Filter requests
Users can click the filter bars available at the top of the requests overview to narrow down which requests they see.
Filter | Options | Note |
|---|---|---|
Status |
|
...
Filter on requests based on their status. From the avatar menu there are shortcuts to Open Requests via “My Requests” and to Any Status via “All Requests”.
Reporter |
|
...
The Organizations option is only visible if you have have organizations set up. | |
Request type |
|
...
|
...
|
...
...
This filter only shows request types that the user is allowed to view. |
Location |
...
(Available in Refined for Jira Service Management version 3.3.0 |
...
Sites, Categories, Portals
Here you can search for a location in the structure you or your Refined administrator set up via the Site Builder.
...
and up) | Type to search for a specific site, category or |
...
portal. | Results appear in a drop-down list. |
Filter requests |
...
(Available in Refined for Jira Service Management version 3.3.0 |
...
Any text value
...
The free-text search will append a JQL query to search for text ~ $query
In short this means you’ll be able to search summary/title, description or the KEY of the request, as listed under Reference
Columns
Adding & Removing columns
You’ll be able to customize what columns are shown through the Edit columns button. Here you’ll get a list of any visible field as configured for the available request types. Search for and check/uncheck the columns you’d like present and save. Once saved the table will update with your new selection of columns. There’s also the option to restore to the default values.
...
Sorting
For fields that support being sorted you’ll be able to sort the corresponding columns in acending or descending order. To do so you simply click the column header to toggle through the sort by states.
Rearrange columns
...
and up) | Search for keywords in a request’s title or description. |
Edit columns
Users can click the Edit columns button to customise which columns are shown in the requests overview.
...
Sort columns
Click the column headers that feature up/own arrows to sort them in ascending or descending order.
Rearrange columns
Rearrange columns by clicking and holding the the column header. A move icon
...
appears, allowing you to drag and drop
...
the column into another location.