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titleWhat does Refined for Jira Service Management on Data Center cost?

For trial and pricing information, please see our Atlassian Marketplace listing. Please note that apps are based on number of users and not agents, which means that for a JSM set up the price might vary.

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titleWhich license should I choose?

The Atlassian license tier determines the Refined license type you need. For example, if you want to install Refined for Jira Service Management (JSM) with a 100 user Jira license, then you need to purchase a 100 user license of Refined for JiraJSM. The right tier is selected automatically in the Atlassian Marketplace. 

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titleCan I get an extended evaluation license for Refined?

You can evaluate Refined apps from the Marketplace for a longer time if needed. Atlassian manages licenses and trial extensions of Marketplace apps. Log into your my.atlassian.com account and extend the trial period. You can extend the trial up to 180 days (6x 30 days), read more on our Marketplace listing.

Product

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titleI'm on Server - will my Refined sites stop working after the end of life of Atlassian Server?

You can still use our Server apps after February 16, 2024. However, we’ll not publish any new versions and we don’t offer support or maintenance. We encourage our Server customers to migrate to Data Center or to Cloud instead, where we will continue to release updates and offer support.

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titleWhy can't I see a project in the Site Builder?

If a project is missing from the Site Builder, the most probable cause is that you're not an administrator of that project. Check the project permissions to make sure you're an administrator.

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titleHow do I install Jira Service Management after I have already been using Refined with Jira Core/Software?

Refined for Jira Service Management Server/DC works with both standalone Jira Core/Software instances, as well as with Jira Service Management.

If you’ve been using Refined with Jira Core/Software and then install Jira Service Management, you need re-install the Refined app. Your previous data is retained and the reinstall will allow the app to properly prepare all the needed resources. In some cases you might need to restart Jira.

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titleA background image in my theme disappeared, how do I get it back?

This issue can happen due to migration or URL issues:

Migration
You have migrated from one server to another and the Refined folder was not moved correctly which means the images in the folder will not show up.

  1. Make sure you have moved the Refined folder in Jira home.

  2. Make sure that the Jira user has access to that folder on the server.

Base URL
You have changed base URL and need to resave the theme.

  1. Make sure the base URL is set to the URL from which you are accessing your instance. Read Atlassian’s article about Configuring the Base URL.

  2. Resave the theme: Go to Refined Administration > Themes > Hover the theme and click edit.

  3. Without making any changes, click save.

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