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titleRefined support file

Refined support file

To generate a Refined support file:

  1. Go to Refined Administration > Configuration Site Builder tab.

  2. In the right-hand list of HELP/TIPS, click Generate support file.

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titleGenerate a .HAR file

Generate a .HAR file

info

HAR files contain sensitive information. We use Securely, a Marketplace app to remove sensitive information from HAR files. You can also edit the HAR file in a text editor to remove any lines or sections containing sensitive information.

We use Chrome in

this example

the instructions below, but the process is nearly identical in other browsers.

  1. Right-click anywhere on your browser page, and click Inspect. A panel will appear.

  2. Go to the Network tab, and don’t close the panel.

  3. With the panel open, recreate the issue you're experiencing within your Refined Site or Administration. The Network panel will record all the communication between your browser and our app. If the issue involves opening more than one page, please enable Preserve log just below the Network tab.

  4. Once everything is loaded, click the Export button

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    Screenshot 2024-01-19 at 11.41.37.pngImage Added

  5. Compress (zip) the file:

    1. On Windows: Right-click the file > select Send to > Compressed (zipped) folder.

    2. On Mac: Right-click the file > Select Compress “(file name)”.

  6. Share the downloaded compressed file with us in your ticket.

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titleDowngrading Refined for JSM Data Center

Downgrading Refined for JSM Data Center

Before downgrading, check version notes, for specific downgrading instructions

For Jira Datacenter versions 9.4.17 ,  9.12.4, 9.14.0 (or newer), or any other Jira version with Universal Plugin Manager 6.1.9 or higher, the plugin upload from the Manage Apps Administration screen is disabled by default on Jira