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Uninstall and re-install

All sites and configuration stay intact when you uninstall and re-install Refined.

1. As Confluence admin, navigate to Manage Apps > Refined for Confluence Cloud or Refined for Jira Service Management Cloud, depending on which app you want to uninstall.

2. If uninstall is greyed out, click unsubscribe.

3. After this, click on uninstall to uninstall the app.

4. Navigate to Find Apps, and search for the Refined for Confluence Cloud or Refined for Jira Service Management Cloud app.

5. Click on Try it Free to reinstall the app.

Generate a .HAR file

HAR files contain sensitive information. We use Securely, a Marketplace app to remove sensitive information from HAR files. You can also edit the HAR file in a text editor to remove any lines or sections containing sensitive information.

We use Chrome in

the instructions below, but the process is nearly identical in other browsers.

1. Right-click anywhere on your browser page, and click Inspect. A panel will appear.

2. Go to the Network tab, and don’t close the panel.

   

3. With the panel open, recreate the issue you're experiencing within your Refined Site or Administration. The Network panel will record all the communication between your browser and our app. If the issue involves opening more than one page, please enable Preserve log just below the Network tab.

4. Once everything is loaded, click the Export button

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5. Compress (zip) the file:

   1. On Windows: Right-click the file > select Send to > Compressed (zipped) folder.

   2. On Mac: Right-click the file > Select Compress “(file name)”.

6. Share the downloaded compressed file with us in your ticket.