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Product questions

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Licensing and pricing

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titleWhat does Refined for Confluence Data Center cost?

For trial and pricing information, please see our Atlassian Marketplace listing.

Expand
titleHow do I buy, renew and upgrade licenses?

All Refined sales are handled via Atlassian Marketplace. You can pay or get a quote directly through your my.atlassian.com account.

Expand
titleWhich license should I choose?

The Atlassian license tier determines the Refined license type you need. For example, if you want to install Refined for Confluence with a 100 user Confluence license, then you need to purchase a 100 user license of Refined for Confluence. The right tier is selected automatically in the Atlassian Marketplace. 

Expand
titleCan I use a developer license for a non-production server?

The license system is built by Atlassian. They give the following answer:

"Marketplace app customers can get developer licenses for apps just as they can for host Atlassian products. Developer licenses are intended for staging or development environments only. Customers who have purchased Marketplace apps can get developer licenses by clicking the View Developer License link from their license page on my.atlassian.com.

The license types between the app and host application must match. That is, an app with a developer license only works in a host application that also has a developer license. The same applies to production licenses—a host application with a production license only takes apps that also have production licenses. If an app license type doesn't match its host application, the Universal Plugin Manager reports a license error status of Incompatible with product license (wrong type) for that app.”

Read more: How to create developer licenses

Expand
titleCan I get an extended evaluation license for Refined?

You can evaluate Refined apps from the Marketplace for a longer time if needed. Atlassian manages licenses and trial extensions of Marketplace apps. Log into your my.atlassian.com account and extend the trial period. You can extend the trial up to 180 days (6x 30 days), read more on our Marketplace listing.

Product

Expand
titleI'm on Server - will my Refined sites stop working after the end of life of Atlassian Server?

You can still use our Server apps after February 16, 2024. However, we’ll not publish any new versions and we don’t offer support or maintenance. We encourage our Server customers to migrate to Data Center or to Cloud instead, where we will continue to release updates and offer support.

Expand
titleCan a space exist in more than one site or category?

The way that Refined is built, a A space can only exist in one site and category. You can however add a link to the space anywhere in the category menu, even if the space belongs to a different site.

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Expand
titleHow can I revert to the Confluence theme after enabling Refined globally?

This can be done from the Confluence admin UI:

  1. Navigate to Confluence Administration > Look and Feel feel > ThemesSelect the Default theme under .

  2. Go to Choose new theme and select Default theme.

Note that content placed in additionally created additional Refined Sites sites (so not the global one) will still render with the Refined theme set for that Site. To revert these space themes, move the space needs to be moved to the global site or the uncategorized uncategorised section. See our tutorials
Read more on this particular hybrid setup heretopic:Use Refined only on specific sites and spacesTutorial: Keep original Confluence on one site and Refined for Confluence on other sites

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Expand
Info

To store attachments and permissions, Refined uses a special space called Refined Layout Space. Do not remove or edit this space since it is essential for site homes and space layouts to work properly.

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title
What is the Refined Layout Space (rwlayoutkey)?

The Refined Layout Space is a required component to ensure the Landing pages, Space Layouts and User Dashboards work as intended.

For these Layouts it’s possible to add macros and attachments to be displayed. In order to render these as on any regular page there needs to be a Space & page to render it in. This is the purpose of the Layout space, which will internally create temporary pages when editing layouts.

Under normal circumstances you’d never need to interact with this space, which is why it is archived and hidden from the regular places where you’d list spaces.

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titleHow do I access the the Layout Space?

In most cases the key is setup as rwlayoutkey and is reachable via yourDomain.com/display/rwlayoutkey

If for whatever reason that key was taken when the space was created, it might live under a different key. In that case you can find it by:

  1. Navigate to Refined Admin > Layouts

  2. Under Space Layout, scroll down and edit the Global Space Layout.

  3. From here you’d be presented with an information box containing a link to the Layout Space:

Why can't I delete a category?

If you can't delete a category, there is probably spaces belonging to that category that you are likely not an admin for. You'll first need to find out what space is in the category by viewing administrator for one or more spaces in this category. Look at the category menu on the site . Once you've found the to find out which spaces belong to the category, you'll need to be added as an admin to it, and request admin access for those spaces. 

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Expand
titleWhich languages does Refined for Confluence
Data Center support?

Refined for Confluence Server supports the following languages:

  • English

  • German

  • French

  • Dutch

  • Spanish

  • Finnish 

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Data Center has built-in language support for English, German, French, Spanish, Finnish and Dutch.

platforms
Expand
titleWhich
browsers are supported?

Refined follows Atlassian’s supported platforms.

When using the Refined’s administrative tools included with Refined, such as (the Site Builder, Theme Editor, or Space Layout editor, etc.), we recommend using Chrome, Edge, or Firefox.

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titleWhy can't I add the Confluence Content module to a home, edit a dashboard, or edit space layouts?

It could be that one of the following issues occurred. For more background on this special space and its usage, see the FAQ Troubleshooting item What is the Refined Layout Space (rwlayoutkey)?.

License issues

Go to General Configuration > License Details to see if your Confluence license has expired or if there are too many users on the license.

Permissions on the Refined Layout Space - A change of user groups

Symptom: The main or category dashboard can't be edited. When clicking a module to open up the Confluence editor, you get a popup saying that you are not permitted to perform this operation, or you see a spinning “loading” loading icon.

Cause: The user trying to edit the dashboard is not a member of the required user groups. 

Resolution:

  1. Go to to http://YourURL.com/spaces/spacepermissions.action?key=rwlayoutkey (add /spaces/spacepermissions.action?key=rwlayoutkey to the end of your Confluence URL). 

  2. Check the user groups of the user that is trying to edit the dashboard. 

  3. The permission for the user should be as follows. You can add new user groups here if you are not using the default Confluence user groups. Make sure to give the same permissions for your groups.

    Image RemovedImage Added


You get an error that there are multiple pages

Symptom: The main or category dashboard can't be edited: you only see a spinning “loading” icon.

Cause: The pages that Refined uses to edit the dashboard have been duplicated.

Resolution

  1. Open the browser log.

  2. Try to edit the page. Then, check the browser log to see if there are multiple pages (if it says no-pages, please contact us at Refined Support). 

  3. Go to http://YourURL.com/collector/pages.action?key=rwlayoutkey (add collector/pages.action?key=rwlayoutkey to the end of your Confluence URL). 

  4. Look for any duplicate pages.

    Image RemovedImage Added

  5. Download any attachments to the temp- pages, if you have them.

  6. Delete the temp- pages.

  7. Try editing the dashboard again.

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This issue is fixed in version Refined for Confluence version 6.1.11

. Upgrade

, upgrade to this version or a higher version to solve this issue

, or manually enable the modules as instructed below

You may need to manually enable the modules as instructed below, but making sure you are on version 6.1.11 or higher will fix the issue for when you restart Confluence in the future. 

Symptoms

After upgrading to Confluence 7 and while using Refined version 6.1.7 to 6.1.10, there is a license banner visible on pages stating that you do not have a valid license. 

Cause

Resources within Confluence are not made available in the order necessary for Refined app to function properly, and all modules in Refined are not enabled. 

Solution

. Alternatively, you can solve this issue manually:

  1. Go to manage apps.

  2. Click Refined for Confluence.

  3. Enable all modules.

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Expand
titleWhy do I see a banner saying that I don't have a valid license?
Info
affectedservices

Custom fields

Expand
titleA background image in my theme disappeared, how do I get it back?

This issue can happen occur due to migration or URL issues:.

Migration issues
You have migrated from one server to another and the Refined folder was not moved correctly, which means the images in the folder will not show up.

  1. Make sure you have moved the Refined folder in Confluence home.

  2. Make sure that the Confluence user has access to that folder on the server.

Base URL issues
You have changed base URL and need to resave the theme.

  1. Make sure the base URL is set to the URL from which you are accessing your instance. Read Atlassian’s article about Configuring the Server Base URL.

  2. Resave the theme: Go to Refined Administration > Themes > Hover the theme and click edit.

  3. Without making any changes, click save.

Rw expand
titleWhich Jira issue fields are supported?

Users can create and view Jira issues directly on your Refined sites. See below which default and custom fields we support – we continually add support for newly introduced fields.

Default fields

Field

Issue View

Issue Create

Issue Transition

aggregateprogress

No

No

No

No

No

No

assignee

Yes

Yes

Yes

attachment

Yes

Yes

Yes

comment

Yes

Yes

Yes

components

Yes

Yes

Yes

description

Yes

Yes

Yes

duedate

Yes

Yes

Yes

environment

Yes

Yes

Yes

fixVersions

Yes

Yes

Yes

issuelinks

Yes

Yes

Yes

issuetype

Yes, but not editable

Yes, but not editable

Yes, but not editable

labels

Yes

Yes

Yes

lastViewed

Yes

-

-

parent (Next gen project)

Yes, but not editable

Yes

No

priority

Yes

Yes

Yes

progress

No

No

No

project

Not editable

Not editable

Not editable

reporter

Yes, but not editable

Not editable

Not editable

resolution

Yes, but not editable

Yes

Yes

resolutiondate

Yes, but not editable

No

No

security

Yes

Yes

Yes

summary

Yes

Yes

Yes

textarea

Yes

Yes

Yes

timetracking (timeestimate, timeoriginalestimate, aggregatetimeestimate, aggregatetimeoriginalestimate)

Yes, but not editable

Yes

Yes

versions

Yes

Yes

Yes

watches

Yes

No

No

worklog

No

No

No

workratio

No

No

No

Custom field

Type

Issue View

Issue Create

Issue Transition

com.atlassian.jira.plugin.system.customfieldtypes:cascadingselect

option-with-child

Yes, but not editable

Yes

Yes

com.atlassian.jira.plugin.system.customfieldtypes:datepicker

datepicker

Yes

Yes

Yes

com.atlassian.jira.plugin.system.customfieldtypes:datetime

datetime

Yes

Yes

Yes

com.atlassian.jira.plugin.system.customfieldtypes:float

number

Yes

Yes

Yes

com.atlassian.jira.plugin.system.customfieldtypes:labels

array

Yes

Yes

Yes

com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes

array

Yes

Yes

Yes

com.atlassian.jira.plugin.system.customfieldtypes:multiuserpicker

multiuserpicker

Yes, but not editable

No

No

com.atlassian.jira.plugin.system.customfieldtypes:multiversion

array

Yes

Yes

Yes

com.atlassian.jira.plugin.system.customfieldtypes:radiobuttons

option

Yes

Yes

Yes

com.atlassian.jira.plugin.system.customfieldtypes:select

option

Yes

Yes

Yes

com.atlassian.jira.plugin.system.customfieldtypes:textarea

string

Yes

Yes

Yes

com.atlassian.jira.plugin.system.customfieldtypes:textfield

string

Yes

Yes

Yes

com.atlassian.jira.plugin.system.customfieldtypes:url

string

Yes

Yes

Yes

com.atlassian.jpo:jpo-custom-field-parent - Parent Link

any

No

No

No

com.atlassian.servicedesk:sd-customer-organizations - Organizations

array

No

No

No

com.pyxis.greenhopper.jira:gh-epic-label - Epic Label:

string

Yes

Yes

Yes

com.pyxis.greenhopper.jira:gh-epic-link - Epic Link:

any

Yes

Yes

Yes

com.pyxis.greenhopper.jira:gh-lexo-rank - Rank

any

No

No

No

com.pyxis.greenhopper.jira:gh-sprint

-

No

No

No

sd-request-lang com.atlassian.servicedesk.servicedesk-lingo-integration-plugin:sd-request-language

sd-request-lang

No

No

No

type:number

number

Yes

Yes

Yes

Licensing and pricing questions

Rw ui expands macro
Rw expand
titleAtlassian price calculator

Use the Atlassian license cost calculator to add Refined and based on your user count. Please note that apps are based on number of users and not agents, which means that for a JSM set up the price might vary.

Rw expand
titleHow do I buy, renew and upgrade licenses?

All Refined sales are handled via Atlassian Marketplace. You can pay or get a quote directly through your my.atlassian.com account.

Rw expand
titleHow do I know which license to choose when purchasing Refined?

The Atlassian license tier determines the Refined license type you need. For example, if you want to install Refined for Confluence with a 100 user Confluence license, then you need to purchase a 100 user license of Refined for Confluence. The right tier is selected automatically in the Atlassian Marketplace. 

Rw expand
titleI have a non-profit/community license. Why haven't my licenses been merged to a my.atlassian.com account?

Please read the related Atlassian documentation.
In a nutshell, go to the UPM (Universal Plugin Manager) in Confluence/Jira. Select the app you wish to use and click buy. The app will appear in a cart and will show $0. This order will be flagged for approval by Atlassian Customer Advocates and will take in 1-3 business days to process.

Rw expand
titleCan I use a developer license for a non-production server?

The license system is built by Atlassian. They give the following answer:

"Marketplace app customers can get developer licenses for apps just as they can for host Atlassian products. Developer licenses are intended for staging or development environments only. Customers who have purchased Marketplace apps can get developer licenses by clicking the View Developer License link from their license page on my.atlassian.com.

The license types between the app and host application must match. That is, an app with a developer license only works in a host application that also has a developer license. The same applies to production licenses—a host application with a production license only takes apps that also have production licenses. If an app license type doesn't match its host application, the Universal Plugin Manager reports a license error status of "Incompatible with product license (wrong type)" for that app.

How to create developer licenses

Rw expand
titleCan I get an extended evaluation license for Refined?

You can evaluate Refined apps from the Marketplace for a longer time if needed. Atlassian manages licenses and trial extensions of Marketplace apps. Log into your my.atlassian.com account and extend the trial period. You can extend the trial up to 180 days (6x 30 days), read more on our Marketplace listing.

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