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Use the My Requests module to show a user’s open requests in a Jira Service Desk project. It offers users a truly personalised experience, since they Users only see content relevant to their accountthem, offering them a personalised experience.

You can add this module to the landing pages of categories, your site home, category homes, and Jira projects or /JSM portals on your Refined site.

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To change a module’s settings, click the Module > the Pen icon.

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Parameter

Settings

Setting

Description

Available since version

Title

Show or hide the module title.

Title text

The module title. If left empty, the default title is

“My Requests”

My Requests.

Number of requests

The number of requests to display per page (20 by default)

3.3

Column titles

Select to show the table’s column titles.

Filter bar

Select to show the filter bar, allowing users to filter the request list.

Custom column configuration

Select
  • Yes

to
  • - use a custom column configuration.

Select
  • No

to
  • - use the default column configuration: requestType, issuekey, summary

,portalName
  • , reporter, assignee, and status.

3.3

Columns

Add field IDs to show them as columns in the request list. Separate multiple field IDs with a comma.

Example: requestType,status,customfield_10600

Use this syntax for field IDs: customfield_xxxxx, in which xxxxx is the custom field ID.

Image Added

3.3

Use preset filter

Select Yes to enable a custom filter.

With a custom filter enabled, users can still change the filter if the Filter bar

option

setting is enabled. The filter bar’s

initial

default state is the custom filter.

3.3

Status

Configure the

Filter by status

filter

:

  • Any status (default)

  • Open requests

  • Closed requests

3.3

Reporter

Configure the

Filter by reporter

filter

:

  • Created by me (default)

  • Created by anyone

  • Where I am participant

3.3

Request type

Enter a request type ID to only show results from this request type. To skip this filter, leave the field

blank or fill in 0

empty.

3.3

Location

Enter the location ID of a site, category or portal to only show results from that specific location.

You can find the Location ID in the Site Builder when editing a location.

To skip this filter, leave the field

blank or fill in 0

empty.

3.3

Advanced JQL Filter

Filter requests by using JQL. Begin the query with AND or OR. This JQL query is used in combination with the other module configuration to create the filter.

Example: created > 2022-01-01

3.3