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To help users keep track of their requests, you can add a My Requests module on the same page.
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Want to direct your users to Atlassian instead?
We understand some customers want to lead their users to Atlassian when clicking on a request type, rather than keeping them on the Refined site. In that case, we recommend using a Navigation module instead.
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Add this module to a page
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All Refined Pages, Jira Projects, and Confluence Spaces that you add in the Site Builder get their own landing page on your Refined site. Modules are the building blocks of these pages.
Go to a page’s Layout Editorthe Page Builder.
Hover your mouse over a spot in the layout the desired location on the page and click the + Add module button that appears.
Click Requests in the left-hand menu.
Edit the title
Simply click the module’s title to start writing and formatting. You can use text variables to make the text dynamic, for example to display the user’s first name.
Edit the settings
Select the module to see its menu, which appears on its right-hand side.
Click the Cogwheel.
Module tab
Setting | Description |
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Fixed height | By default, all modules adjust their size to their content. If you want a fixed height instead, fill in the desired height in pixels. |
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Setting | Description |
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Title | Turn the module’s title on or off. |
Title text | Enter the module’s title. You can make this title dynamic by using text variables such as $userfirstname. |
Request layout
vertical horizontal cards from the legacy docs: | Choose how the user sees the Portal Group(s): vertically, horizontally or as cards. |
Display style |
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Item size | Choose between Small, Medium, Large, and Extra large. |
Display description | Choose whether the request type descriptions are always visible, or only as a tooltip (when the user hovers over the request type). |
JSM Project ID | When the Request Types module is placed If you placed this module on a JSM project page, it automatically shows enter the text variable $projectid to show request types from that JSM project. To keep it that way, leave the JSM project ID empty. To show request types from one or more another JSM projectsproject, specify their its JSM project Project ID. You can only specify project IDs of use JSM projects that are added to your site in the Site Builder. When the Request Types module is placed on a Refined Page, you always need to specify one or more JSM project IDs. You can only specify project IDs of JSM projects that are added to your site in the Site Builder. Separate multiple JSM project IDs with a comma. |
Portal Group IDAfter adding a JSM Project ID, you can further filter request types based on one or more Portal Group IDs | Leave this field empty to show all Portal Groups in this particular JSM project. To show only content from one or more specific groups, add their Portal Group IDs. Separate multiple IDs with commas. |
Find IDs
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To find a JSM project ID:
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