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titleHow do I buy, renew and upgrade licenses?

All Refined sales are handled via Atlassian Marketplace. You can pay or get a quote directly through your my.atlassian.com account.

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titleHow do I know which license to choose when purchasing RefinedWhich license should I choose?

The Atlassian license tier determines the Refined license type you need. For example, if you want to install Refined for Confluence with a 100 user Confluence license, then you need to purchase a 100 user license of Refined for Confluence. The right tier is selected automatically in the Atlassian Marketplace. 

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titleCan I get an extended evaluation license for Refined?

You can evaluate Refined apps from the Marketplace for a longer time if needed. Atlassian manages licenses and trial extensions of Marketplace apps. Log into your my.atlassian.com account and extend the trial period. You can extend the trial up to 180 days (6x 30 days), read more on our Marketplace listing.

Product

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titleI'm on Server - will my Refined sites stop working after the end of life of Atlassian Server?

You can still use our Server apps after February 16, 2024. However, we’ll not publish any new versions and we don’t offer support or maintenance. We encourage our Server customers to migrate to Data Center or to Cloud instead, where we will continue to release updates and offer support.

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titleCan a space exist in more than one site or category?

A space can only exist in one site and category. You can however add a link to the space anywhere in the category menu, even if the space belongs to a different site.

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titleWhich languages does Refined for Confluence Data Center support?

Refined for Confluence Data Center has built-in language support for English, German, French, Spanish, Finnish and Dutch. It’s also possible to add custom translations.

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titleWhich browsers are supported?

Refined follows Atlassian’s supported platforms.

When using Refined’s administrative tools (the Site Builder, Theme Editor, Space Layout editor, etc.), we recommend using Chrome, Edge, or Firefox.

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titleWhy can't I add the Confluence Content module to a home, edit a dashboard, or edit space layouts?

It could be that one of the following issues occurred. For more background on this special space and its usage, see the Troubleshooting item Refined Layout Space (rwlayoutkey).

License issues

Go to General Configuration > License Details to see if your Confluence license has expired or if there are too many users on the license.

Permissions on the Refined Layout Space - A change of user groups

Symptom: The main or category dashboard can't be edited. When clicking a module to open up the Confluence editor, you get a popup saying that you are not permitted to perform this operation, or you see a spinning loading icon.

Cause: The user trying to edit the dashboard is not a member of the required user groups. 

Resolution:

  1. Go to http://YourURL.com/spaces/spacepermissions.action?key=rwlayoutkey (add /spaces/spacepermissions.action?key=rwlayoutkey to the end of your Confluence URL). 

  2. Check the user groups of the user that is trying to edit the dashboard. 

  3. The permission for the user should be as follows. You can add new user groups here if you are not using the default Confluence user groups. Make sure to give the same permissions for your groups.


You get an error that there are multiple pages

Symptom: The main or category dashboard can't be edited: you only see a spinning “loading” icon.

Cause: The pages that Refined uses to edit the dashboard have been duplicated.

Resolution

  1. Open the browser log.

  2. Try to edit the page. Then, check the browser log to see if there are multiple pages (if it says no-pages, please contact us). 

  3. Go to http://YourURL.com/collector/pages.action?key=rwlayoutkey (add collector/pages.action?key=rwlayoutkey to the end of your Confluence URL). 

  4. Look for any duplicate pages.

  5. Download any attachments to the temp- pages, if you have them.

  6. Delete the temp- pages.

  7. Try editing the dashboard again.

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