Refined stores a limited amount of data in its own database outside of Atlassian Cloud. On this page:
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Data we store
Layouts of landing pages created in Refined Sites (Page Builder)
Themes
Navigation structure
Promoted search results
Announcements
User IDs of logged-in users
Page featured image and text (metadata that is added in Refined)
Feedback content (of feedback submitted via Refinedwith the feedback feature)
Media files
Images uploaded into the layouts and themes.
Images uploaded as site logos, favicons, and app icons.
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Data we don’t store
Personally identifiable information (except for IP addresses that we store in our logs for two weeks).
Login credentials. We never store login credentials of users, and authentication . Authentication happens through Atlassian.
Atlassian Contentcontent. Atlassian content is never cached and it is fetched on demand for the user requesting the data.
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Additionally, companies who work in regulated industries like finance, government, or healthcare may need data residency in the EU to meet GDPR and/or other data security/privacy requirements.
US (Heroku) architecture
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EU (AWS) architecture
Architecture diagram
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Change data residency to the EU
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In Confluence or Jira, go to Settings > Apps > Manage apps.
Select Refined, then select Unsubscribe and Uninstall.
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Data retention
Refined
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deletes the customer's data after 30 days from the uninstallation (see instructions above).
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Got questions?
Please get in touch with us - we'll be happy to hear from you.