Users with administrator permissions can edit settings on your sites and/or in the Refined Administration.
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Administrators of a particular Confluence space or JSM project can always edit the landing page of that space or project. They don’t need Global Administrator or Site Administrator permissions for this. They can only access the Page Builder through that particular landing page, and don’t have access to the Refined Administration. |
Global Administrator permissions
Users with global administrator permissions have full editing permissions in Refined Sites. By default, all There are different types of administrators, each with their own set of permissions:
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Confluence and JSM administrators
By default, your organization's Confluence/Jira Administrators have global administrator rights in the Refined Sites app. Service Management (JSM) administrators can manage all sites and settings in your Refined instance.
Refined administrators
You can also give global full administrator rights to other users in your organization, by making them Refined Administrators. This can be beneficial if you want a designer to help out with the look and feel of several sites, for example.
Refined Administrators are still bound by Atlassian permissions. This means that they can only add and edit spaces or projects if they can view them in Confluence or JiraJSM.
In Jira Service Management (native JSM), JSM Agents can see to which Refined site a project is added. They can’t make any changes in Refined Sites unless they are 're a Refined Administrator administrator or Site Administratorsite administrator.
Add or remove Refined
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administrators
Go to the Refined Administration.
Click Permissions Administrators in the left-hand menu.
To add an admin, click the + Add Refined Administratoradministrator button.
To remove an admin, hover your cursor over an admin and click the cross that appears.
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Site
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administrator permissions
Site Administrators administrators can manage a specific Refined site. This includes editing the site settings, as well as landing pages of spaces and projects that they are allowed to view. Even if these pages contain sections that the Site Administrator site administrator can’t view on the Refined site due to the section’s view permissions, they are still able to view and edit them in the Page Builder.
Site Administrator administrator permissions can be especially helpful when you work with teams that all have different specializations. For example:
A colleague from the Customer Success team can help you out with building your support site.
You can get an HR team member to join you in managing the intranet.
Add or remove
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site administrators
Users with global Refined administrator permissions can give Site Administrator site administrator permissions to others in their organization:
Go to the Refined Administration site settings.
Click Sites in the left-hand menu.
Select a site.
Go to the Permissions tab > Add site administrator, or hover the Permissions tab.
In the Site administrators section, click the + Add site administrator button to add an administrator.
Hover a user and click the cross to remove themtheir administrator rights.
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Space and project administrators
Administrators of a particular Confluence space or JSM project can always edit the landing page of that space or project. They don’t have access to the Refined Administration.