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On this page:

Table of Contents

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Data we store

  • Layouts of landing pages created in Refined Sites (Page Builder)

  • Themes

  • Navigation structure

  • Promoted search results

  • Announcements

  • User IDs of logged-in users

  • Page featured image and text (metadata)

  • Feedback content (of feedback submitted with the feedback feature)

  • Media files

    • Images uploaded into the layouts and themes.

    • Images uploaded as site logos, favicons, and app icons.

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Data we don’t store

  • Personally identifiable information (except for IP addresses that we store in our logs for two weeks).

  • Login credentials of users. Authentication happens through Atlassian.

  • Atlassian content. Atlassian content is never cached and it is fetched on demand for the user requesting the data.

  • Information about the user who writes in the chat with Robyn, the AI chatbot. We don’t add cookies.

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Data residency

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Additionally, companies who work in regulated industries like finance, government, or healthcare may need data residency in the EU to meet GDPR and/or other data security/privacy requirements.

US (Heroku) architecture

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Architecture diagram

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Change data residency to the EU

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  1. In Confluence or Jira, go to Settings > AppsManage apps.

  2. Select Refined, then select Unsubscribe and Uninstall.

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Data retention

Refined

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deletes the customer's data after 30 days from the uninstallation (see instructions above).

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Got questions?

Please get in touch with us - we'll be happy to hear from you.