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built with Refined for Confluence and used in parallel with Support Services built on Jira Service Management. |
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Decibel Knowledge Base
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Site - Server and DC
This knowledge base is built with Refined for Confluence Server. Decibel set up a knowledge base to improve the self service when employees needed help from IT. Below you can see an example of how the knowledge base articles display on the support service in Refined for Jira’s service desk portal view.
Visit Reel Studios Support demo site →
Visit Reel Studios IT Knowledge base →
Navigation between Reel Studios Support Service (built with Refined for Jira) and a Refined Confluence knowledge base:
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The pages created in Confluence can be directly connected to Refined for Jira Service Management.
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Cirrus Knowledge Base Site - Cloud
This Cirrus knowledge base site is built with Refined for Confluence Cloud.
Cirrus is a (fictional) file exchange service. They also a service desk setup using Refined for Jira Cloud. With the power of Refined on Cloud, Cirrus integrated Jira Service Desk and Confluence into their Refined site*. This meant they could show resources within the one site from their Confluence knowledge base as well as request types.
*Please note, Cirrus needed to purchase both Refined for Jira Cloud and Refined for Confluence Cloud to integrate both Jira and Confluence onto their site.
Example of navigation on Cirrus to a knowledge base article.
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Flowerly Knowledge Base Site - Cloud
Flowerly use Refined to display their company knowledge in an engaging and easily consumable way for their B2B clients. See an example of how the native Confluence content is rendered in Refined for Confluence Cloud.
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