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You can set View Permissions for each of your sites, meaning you can control who is able to access them. Note that Atlassian permissions still apply to all Atlassian content on your site.

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Site access permissions let you control who can visit your site. Confluence or Jira Service Management (JSM) permissions that are more restrictive than your Refined permissions still apply. So for example, restricted Confluence pages won’t be visible on a public Refined site.

Interactions with other permissions

You can also set more granular permissions on parts of your site:

All types of permissions are closely related and may impact each other. For example, a user who doesn’t have site access won’t have access to a Refined Page that’s set to be seen by “anyone”.

Manage a site’s access permissions

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  1. Head to the Refined Administration.

  2. Click Sites in the left-hand menu.

  3. Pick Select the site you want to work with.

  4. Click on the Permissions tab.

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Site Access

Setting view permissions on your Refined site does not impact any permissions already set on your Atlassian Confluence or Jira instances.

Public - Anyone can view your site, regardless of whether they are logged in or not. This setting is useful if your site is a knowledge base or public facing support site.

Support (only available if you have added a JSM project to your site) - Customers who are logged in to JSM can view your site, as well as your organisation’s employees with an Atlassian account. This setting is useful if you have a support site on which only customers with a JSM account can submit a ticket.

Private - Only your organisation’s employees with an Atlassian account can view the site. This setting is useful for intranets, for example.

  1. Choose who can access your site:

Type of site

Description

Public site

  • Anyone can read Confluence pages and blog posts.

  • Due to Atlassian limitations, users still have to log in to see JSM content and create a request.

  • Used for: public knowledge bases, public support sites, etc.

Support site

Available when you have Refined Sites for JSM.

  • Logged-in JSM customers can visit the site.

  • Logged-in users from your organization with an Atlassian account can visit this site.

  • Used for: external support sites.

Private site

  • Logged-in users from your organization with an Atlassian account can visit this site.

  • Used for: intranets, internal support sites, etc.