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Due to technical limitations |
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, this module only works with Confluence Server/DC knowledge bases, not with knowledge bases on Confluence Cloud. |
Display a listing of knowledge base articles on the customer portal for quick and easy navigation to the right information.
Open the editor by clicking the icon in the top right hand corner and select Knowledge base from the selection of Modules.
To make use of this module, you'll need to setup an Application link to your Confluence (learn more here: Using AppLinks to link to other applications). Enter the Confluence URL (make sure it matches the App Link exactly) and the relevant Confluence space key you want to pull the articles from.
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When you leave the Space setting empty, the search will go towards your entire Confluence. You can also specify one or more spaces, use commas to separate the space keys. If you are looking for information from different spaces, leave the space key field empty and add a label of your choice. |
You can add this module to your site home, category homes, and Jira projects/JSM portals.
Settings
Setting | Description |
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Title | Toggle the title on or off. |
Title text | Write a title for the module. |
Promoted search results | |
Confluence URL | Please note there needs to be an AppLink set up for your Confluence instance. The URL needs to be exactly the same as the one configured in the Application Link. |
Space | Enter a space key here to only include pages from that Confluence space. Add a dash ( - ) in front of a space key to exclude its pages. Separate multiple pages with commas. Leave empty for a global Confluence search. |
Label | Enter a label here to only include Confluence pages with that label. Add a dash ( - ) in front of a label to exclude its pages. Separate multiple labels with commas. Leave empty for a global Confluence search. |
Number of items | Set the amount of knowledge base articles that should be shown by default. Users can see additional articles by clicking the module’s More button. |
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