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Users can access the My requests overview from all sites and portals via their user an overview of their requests and those shared with them:

  1. Click the avatar menu in the top right

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  1. of the Refined site.

  2. Click My Requests or All Requests.

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Filter requests

Users can click the filter bars available at the top of the requests overview to narrow down which requests they see.

Type

Filter

Values

Options

Description

Note

Status

  • Any status

  • Open Requests

  • Closed

requestsFilter on

  • requests

based on their status. From the avatar menu there are shortcuts to Open Requests via “My Requests” and to Any Status via “All Requests”.

Reporter

  • Created by anyone

  • Created by me

  • Where I am a participant

  • Organizations

Filter on requests created by you, or shared requests where you’re added as a participant.
If you’ve set up organizations they are also presented here as options to filter on requests created by anyone in a given organization

The Organizations option is only visible if you have have organizations set up.

Request type

  • All

visible

  • request types

  • Individual request types

for the user

  • , grouped by portal

.

Here you’ll filter on any specific request type that was used to create the request

This filter only shows request types that the user is allowed to view.

Location

(

From

Here you can search for a location in the structure you or your Refined administrator set up via the Site Builder.

You can search for a site, category or the portals to limit showing requests contained in those

Available in Refined for Jira Service Management version 3.3.0 and up)

Type to search for a specific site, category or portal.

Results appear in a drop-down list.

Filter requests

(

From

Available in Refined for Jira Service Management version 3.3.0 and up)

Text

The free-text search will append a JQL query to search for text ~ $query

In short this means you’ll be able to search summary/title, description or the KEY of the request, as listed under Reference

Search for keywords in a request’s title or description.

Edit columns

Use Users can click the Edit columns button to customise which columns are shown . Search for and check/uncheck the columns you’d like present and save. Once saved, the table will update with your new selection of columns. There’s also the option to restore to the default values.

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in the requests overview.

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Sort columns

Click the column headers that feature up/own arrows to sort them in ascending or descending order.

Rearrange columns

Rearrange columns by clicking and briefly holding the the column header. A move icon appears, allowing you to drag and drop the column into another location.

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