After adding a JSM project to a site structure, users can create and view requests directly on your Refined sitesthat site.
Sites support most JSM request fields, with limitations for the ones listed below. We continually add support for newly introduced fields. Sites don’t support fields from third-party apps.
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Because you connect one user’s API token, that user’s Assets permissions apply to the entire site. So the site doesn’t take into account individual visiting user’s the Assets permissions of users on your site. We recommend creating a service user specifically for the purpose of creating a token, giving that user a product admin role and the specific Assets permissions you want all users on your site to have. Fields always show as multi-select, even when you set them up to be single-select. To help users, make sure to mention in the field description whether users should choose one or multiple assets. These limitations occur to due Atlassian API limitations: please vote and comment on this active Atlassian ticket. The feature won’t work if you use the Atlassian premium feature IP allowlist. Please vote and comment on this active Atlassian ticket. |
Affected Services fields
Due to Atlassian APIs, we currently don’t show this field because it doesn’t return any values (ie. the field is not functional). We're in direct contact with Atlassian regarding this. Please vote and comment on this active Atlassian ticket.
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Cascading select field
The field is supported in request forms. In a regular request, it renders with only one selection box.