Page Comparison

Watch Demos

• Get Started with Refined for Jira Cloud https://youtu.be/yYMzg-WIXFU

• Get Started with Refined for Jira Server/Data Center: https://youtu.be/MZqzpnt9t8s

• How to Theme Refined for Jira: https://youtu.be/EVSfyhJllhg  

• Site Organization with Refined for Confluence, Jira and Jira Service Management: https://youtu.be/I5jbK4K3iYg

Webinars

• Refined for Jira 3.0 The latest release and it’s features: https://youtu.be/Q5ws4uOgLNM

• 8 steps to ace the Jira Service Desk customer experience: https://youtu.be/OyP-vLJnB2E

Helpful Blog Posts

• When customization can make or break a JSM deployment

• Four tips to encourage non-technical teams to engage with JSM

• How Box Built a Coronavirus Cris Portal in 4 days

• What’s included in the release of Refined for Jira 3.0: https://www.refined.com/blog/refined-for-jira-3-0-is-here/Encouraging non-technical users to adopt Jira Service Desk: https://www.refined.com/blog/four-tips-to-encourage-non-technical-teams-to-engage-with-jira-service-desk/

• Ideas on how to structure and organize your portals with Refined for Jira: https://www.refined.com/blog/5-ways-to-structure-jira-service-desk-using-refinedtheme-sites-and-categories/

• Structure and Organization in Refined Explained: https://www.refined.com/blog/structure-and-organization-with-refined-explained/

• UX tips and tricks in Refined (please excuse the out of season holiday cheer, but the tips themselves are still helpful): https://www.refined.com/blog/24-advent-tips-that-will-improve-a-confluence-and-jira-service-desk-ux-no-end/

Customer Examples

• Server Customer Examples https://partners.refined.site/space/RFJS/286195806/Examples+of+Refined+for+Jira#Refined-for-Jira-Server-Customer-Examples

Demo Sites

Cloud:

• Cirrus https://cirrus.refined.site

• Decibel https://decibel.refined.site

Cloud demo sites include multiple use cases in one (ITSM, intranet and public issue tracker in one site). This is the magic of our Cloud app. Learn more on the use cases here or the differences between Cloud and Server in Refined for Jira here.

Server and Data Center:

• Cirrus ITSM: https://jira-server-demo.refined.com/plugins/servlet/desk/site/cirrusSupport Demo

• Decibel Support and Issue Tracker : https://jira-server-demo.refined.com/plugins/servlet/desk/site/decibelDemo

• Reel Studios ITSM help center, Reel Studios Customer Support and Reel Studios Internal Company Support. (customer login required)

• Arctic Rim ITSM: https://jira-server-demo.refined.com/plugins/servlet/desk/site/arcticrim (customer login required)

The Server demo sites begin with Cirrus, as an ITSM a support use case. Decibel combines as a public issue tracker use case and support site. The others are also ITSM examples. support service examples.

Customer Examples

• Server Customer Examples

• Cloud Customer Examples

• ISS World Services Case Study

• Klarna Case Study

• Box, Inc Case Study

Use Cases

• Support/ITSM and how to set up an ITSM a Support Site with Refined

• Public Issue Tracker and how to set it up

Other Links

Refined Documentation: https://docs.refined.com/

Refined Support: https://support.refined.comPartner FAQs: https://partners.refined.site

Partner FAQs