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  1. Click the avatar menu in the top right of the Refined site.

  2. Click My Requests or All Requests.

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Filter requests

Users can click the filter bars available at the top of the My Requests view requests overview to narrow down which requests they see.

Filter

Options

Note

Status

  • Any status

  • Open Requests

  • Closed requests

Reporter

  • Created by anyone

  • Created by me

  • Where I am a participant

  • Organizations

The Organizations option is only visible if you have have organizations set up.

Request type

  • All request types

  • Individual request types, grouped by portal

This filter only shows request types that the user is allowed to view.

Location

(Available in Refined for Jira Service Management version 3.3.0 and up)

Type to search for a specific site, category or portal.

Results appear in a drop-down list.

Filter requests

(Available in Refined for Jira Service Management version 3.3.0 and up)

Search for keywords in a request’s title or description.

Edit columns

Users can click the Edit columns button to customise which columns are shown in the Requests requests overview.

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Sort columns

Click the column headers that feature up/own arrows to sort them in ascending or descending order.

Rearrange columns

Rearrange columns by clicking and briefly holding the the column header. A move icon appears, allowing you to drag and drop the column into another location.