Content Comparison

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• You can create as many sites as you want. What content can you split out into multiple sites?

• You can add a project to as many sites as you want. Which projects can be relevant to include on multiple sites?

• It’s easy to combine both JSM portals and Confluence spaces into one Refined site, if you get both Refined Sites for JSM Cloud and Refined Sites for Confluence Cloud. Could this improve your workflow and your site’s user experience? It opens up many new ways of using Refined Sites – some examples:

  • It enables you to build an intranet that features Confluence spaces and JSM service desks, for example to contact HR and IT.

  • Similarly, you can create an outside-facing help site that features not only a service desk but also a full-blown knowledge base.

Have a look at these in-depth get-started guides to see what’s possible:

• Build a help & support site

• Build an intranet

Step 3. Prepare your base JSM (and Confluence) content

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One of the easiest ways to cut down on support tickets is to help customers or employees help themselves before they even need to file a ticket. For organizations using Jira Service Management (JSM), that often means integrating content from a Confluence knowledge base into their help center.

There are multiple ways of doing this. You might face some limitations, based on which option you choose. We recommend adding Confluence spaces to your site using Refined Sites for Confluence Cloud. This lets you take full advantage of Refined Sites’ user-friendly browse and search experience, which includes:

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