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Available in Refined for Jira Service Management version 3.1 and up. |
Service Level Agreements (SLAs) can be shown to customers in the request view. Note that this needs to be set up in Refined: SLAs that you enabled on portals in JSM (which is possible since JSM Data Center version 4.18) don’t show on Refined sites.
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Add SLAs to portals in Refined
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