Page Comparison

There are pros and cons to each migration path, and which route you take depends on your unique organizational needs. Companies with a large user base, a complex, multi-instance deployment, and rigorous security or data-protection requirements may find a natural home in Data Center. Cloud may appeal to those seeking a low-maintenance, automatically updating option that emphasizes flexibility.

Refined for Jira Cloud combines key features from Server/DC with the convenience of the cloud, but there are also some notable differences between the two products.

On Server/DC, Refined is added on top of Jira: when enabled globally, Refined acts as a skin applied to the JSM help center.

On Cloud, Refined is a site builder that runs parallel to Jira. This means that:

• The Refined sites dynamically pull and expose JSM portals onto a parallel Refined site, so all the changes you make in Jira are instantly reflected on your Refined sites. Users create and view JSM requests on your site. Admins still create and set up the project and request types in native Jira, and if they make a change to a project it is instantly reflected on the Refined site.

• We don't have control over the (YourCompany).atlassian.net URL. This means that we can't redirect users from a (YourCompany).atlassian.net site to a Refined site.

It’s easy to combine Jira and Confluence into one Refined site if you get both the app Refined for Jira Cloud and the app Refined for Confluence Cloud. This opens up many new ways of using Confluence and Jira – some examples:

• It enables you to build an intranet that features Confluence spaces and JSM service desks, for example to contact HR and IT.

• Similarly, you can create an outside-facing help site that features not only a service desk but also a full-blown knowledge base.

See a full feature comparison between Refined for Jira on Server/DC and on Cloud.

Due to the differences in infrastructure between Server/DC and Cloud, it’s not possible to do a 1:1 migration from Server/DC to Cloud with the click of a button. It will require some preparation to make sure the migration goes smoothly, and you will need to recreate your Refined sites manually. How long this takes depends on your specific setup.

Of course, we’re here to help you with every step of the way. A good place to start is to read our in-depth preparation guides and migration guides here:

• Refined for Confluence

• Refined for Jira

We don’t offer migration paths for other apps. This means that you’d need to carry out the Confluence migration from server to cloud as per Atlassian’s migration guide, and then manually set up Refined sites on Cloud.

Themes will not migrate automatically from Server/DC to Cloud. However, it's easy to recreate themes on cloud and apply them to Refined sites, as our Theme Editor works the same on Cloud as it does on Server/DC.

Site structures and layouts will not migrate from Server/DC to Cloud. However, it's easy to build sites on Cloud in our drag-and-drop Site Builder. Our what-you-see-is-what-you-get Page Builder lets you get new layouts up and running in no-time.

Generally, our Cloud apps offer the same or similar features as their Server/DC counterparts. There are, however, some differences. See full feature comparisons here:

• Refined for Confluence

• Refined for Jira

• Refined Toolkit for Confluence

We support a number of third party apps. However, some macros created by third party apps may not show on Refined sites.

Click here for an overview of formatting and macros that are supported on Refined sites (Confluence macros, Refined macros, and macros provided by third party Marketplace apps). We continually add support for new macros.

If you use any critical third party macros on Server/DC and need help transitioning to Cloud, please reach out to us.

Request migration assistance

Because Refined Cloud works as a parallel SaaS to native Confluence, native Confluence is not changed by Refined, so Refined doesn’t impact third party apps that provide functionalities in native Confluence such as apps for document management.

It’s currently not possible to choose data residency for apps in the Atlassian Marketplace. Learn more about this in Atlassian's data residency policy.

For detailed pricing information, see our listings on the Atlassian Marketplace:

• Refined for Confluence Cloud

• Refined for Jira Cloud

• Refined Toolkit for Confluence Cloud

And the Refined for Confluence and Refined for Jira FAQ.

This is not possible, because the Server/DC and Cloud licenses (both for the base Atlassian apps, and for Marketplace apps such as Refined) are two separate licenses. Therefore, they are paid for separately. You can read more about this in Atlassian’s documentation.

We have opted in for Atlassian’s dual licensing and loyalty discount programs for all our eligible Server/DC apps. Atlassian applies these discounts during the quoting process for migrating customers who meet the eligibility criteria.

In general, Cloud apps have a 30 days trial period. You can evaluate Refined apps from the Marketplace for a longer time, if needed. Atlassian manages licenses and trial extensions of Marketplace apps: raise a ticket with Atlassian support to request an extension.