Here are some examples of a knowledge base sites connected to Jira Service Desk and visa versa.
Reel Studios Knowledge Base
Reel Studios set up a knowledge base to improve the self service when employees needed help from IT. Below you can see an example of how the knowledge base articles display on the support service in Refined for Jira’s service desk portal view.
Visit Reel Studios Support demo site →
Visit Reel Studios IT Knowledge base →
Navigation between Reel Studios Support Service (built with Refined for Jira) and a Refined Confluence knowledge base: