Skip to end of metadata
Go to start of metadata

You are viewing an old version of this content. View the current version.

Compare with Current View Version History

Version 1 Next »

Using the Request Types module 

To add the Request Types module to a portal, site or category homepage:

  1. Click the pen icon to edit the layout. 

  2. Click to add a module and choose Request Types. 

  3. Configure the module to your liking and save. 

  4. Save the layout. 

Parameters 

Parameters are options that you can set to control the content or format of the module output.

Parameter

Options

Description

Title

Defaults to “Request Types”

A title for the module.

Portal ID

Defaults to the portal you are on.

If left empty, the portal you are on will be used.

You can also manually set it using the ID of your service desk (found in the URL of that service desk)

Display

  • All (Default)

  • Selected Groups

  • Selected Request types

This will show all available request types from the portal or service desk specified in the Portal ID parameter.

"Selected Request Types" allows you to select which request types you would like to display in the module.

"Selected groups" allows you to select which request type groups you would like to include in the module.

The IDs of the request types and request types groups are entered as a comma separated string and can include IDs from multiple groups or projects. See Finding group & request type IDs on how to find these.

Show Service Project Name

Available when you choose “Selected Request Types” or “Selected groups”

Depending on your setup you might want to show the service project name together with the groups. If so, check the "Show Service Project Name" option.

Hide groups

Available when you choose “Selected Request Types”

If you choose "Selected request types" you can choose "Hide groups", which will display all request types together and disregard the settings made in "Display option".

Layout

  • Vertical (Default)

  • Horizontal

  • Icon

Choose how the request type card will display.

Display option

  • As Tabs (Default)

  • As Dropdown

  • As Sidebar

  • By Group

Select how the request type groups will be displayed.

When choosing Display: Selected Request Types and Hide Groups in the previous options, this setting will be disabled.

Item size

  • Small

  • Medium (Default)

  • Large

Size of your Request Type cards.

Display description

  • Always (Default)

  • Tooltip

Choose if the request type description should be visible always, or visible as a tooltip.

Finding group & request type IDs

Examples

  • No labels