My Requests module

This module is only available if you have installed Refined for Jira Cloud.

Use the My Requests module to show a user’s open requests in a Jira Service Desk project. It offers users a truly personalised experience, since they only see content relevant to their account.

Users can filter the requests based on status and request type. They can also use the search bar to find requests based on keywords.

This module is only populated for logged-in users – it is empty for anonymous users. We suggest using View Permissions to only show the module’s section to users logged in to Atlassian.

Add this module to a page layout

All Refined Pages, Jira Projects, and Confluence Spaces that you add in the Site Builder get their own landing page on your Refined site. Modules are the building blocks of these pages.

Go to a page’s Layout Editor.
Hover your mouse over a spot in the layout and click the + Add module button that appears.

Edit the title

Simply click the module’s title to start writing and formatting. Use text variables such as $userfirstname to make this title dynamic.

Formatting option	Description
Text styles	Choose the paragraph style or one of the five heading styles.
Text sizes	Available sizes range from 10 - 72 pixels.
Font	All modules use the font that you set in the theme.
Colour	There are multiple ways to select a colour: Select the shade and hue at the top of the popup. Enter an rgb, rgba, or hex code. Click the eyedropper icon to select a colour from anywhere in the layout. Pick one of the recently used colours. Use the vertical slider located in the middle of the popup to control the colour’s opacity.
Emphasis	Make the text bold, italicised, or underlined.
Alignment	Align the text to the left, centre, or right.
Lists	Create a numbered list or bullet list.
URL	Add a link to the text.
Remove formatting	Change the text back to its default look.

Edit the settings

Select the module to see its menu, which appears on its right-hand side.
Click the Cogwheel.

Module tab

Setting	Description
Fixed height	By default, all modules adjust their size to their content. If you want a fixed height instead, fill in the desired height in pixels.

My Requests tab

Setting	Description
Service desk ID	To show content from a specific Service Desk, add that Service Desk’s ID. If you don’t add a Service Desk ID, the module automatically shows content from all Service Desks on your site.

Find a Service Desk ID

Go to your JSM project > Channels > Help Center.
Look at the URL. For example, in the URL servicedesk/customer/portal/10, the Service Desk ID is 10.