Promoted Search Results

Use Promoted Search Results to improve your users' search experience. It lets you decide which pages are suggested to users when they search for specific key terms. This reduces the amount of time users have to spend looking through documentation, for example.

Enable Promoted Search Results

Promoted Search Results are enabled when a Search Highlight Module exists on a site home, category home or customer portal. This module is placed on these pages by default, but can be manually removed.

Create and manage Promoted Search Results

Project administrators and project agents

Project administrators and project agents can add Promoted Search Results to JSM portals: 

1. Go to the project.

2. In the left-hand menu, go to Refined customer portal > Promoted Search Results.

3. Click + Create link.
   Or click a Cogwheel to edit or delete a link.
   See an overview of active Promoted Search Results: read more below.

Jira administrators and Refined administrators

Jira administrators and Refined administrators can add Promoted Search Results to JSM portals, categories and entire Refined sites:

1. Go to the Refined Administration.

2. Head to the Promoted Search Results tab.

3. Click + Create link.
   Or click a Cogwheel to edit or delete a link.
   See an overview of active Promoted Search Results: read more below.

Promoted Search Results overview

The overview of currently active Promoted Search Results includes:

• Title

• Creation date

• Location

• Link statistics. We keep track of how often each link is clicked and when it was clicked last. This helps you identify what your users are looking for, so you can delete the links that no longer serve their purpose.

• Match words

Settings