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The Search Highlight module displays a search field on a background, which can be an image or colour. Search results are gathered from all over your site, and show up in a popup window.

From version 3.0 onwards users can search for

  • Jira Issues (Not JSM customer requests)

  • Issue Types

  • Knowledge Base articles

  • Recommended Links

  • Request Types

  • Navigation Pages.

The Search Module is setup to search the context of your choice, and displays results as you type your search.

You can add this module to your site home, category homes, and Jira projects/JSM portals.

Add Promoted Search Results to guide users further. These are links added by the Jira Admin, Refined admins or agents to any resource available online.

Recommended Links will automatically be included in the search results once they are configured.

Knowledge Base Custom Settings 

There are two ways to configure the Knowledge Base Search (KB): default and custom.  

This functionality works through Application links. Due to technical limitations it will not work with Confluence Cloud knowledge base. 

Default Search Settings

This setting is entirely based on the KB setup you get via Jira Service Desk and Confluence when you connect one JSD portal/project to one Confluence Space. If you have this setup and install Refined, it will continue to work the same way.

Custom Search Settings

The custom search settings lets you add one or several application links, and then search one or more spaces from one search highlight. You can specify what spaces to search or search the entire Confluence.

This setting also allows you to show the results in different ways - popup, same window, new window - and if you have licensed users (not using the unlicensed feature of Confluence) you can even display the search tree of the space in the article popup. 

Learn more about Knowledge Base settings

Parameter

Description

Search for

Check these boxes if you wish to show them in the search hits:

  • Confluence Pages

  • Confluence Questions

Confluence URL

Specify the exact Applink that should be used to search, including the port.

Space

Enter the Space key/s for the spaces you want to search. If left empty the entire Confluence will be searched.

Open in

Choose whether the link should be opened in a new tab/window or not.


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