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Users can search the contents of your site in multiple ways:

  • The Search Highlight module shows results based on its location.

    • If the module is placed on a parent page in the Site Builder hierarchy, it gives search results from any child content or item.

    • If the module is placed on a Refined Page that is connected to a Jira project or Confluence space, it also gives results from these projects or spaces.

    • If the module is placed on a page that doesn’t have a Confluence space, Jira project or JSM portal associated with it, the module shows search results from your entire site.

  • Users access the global search by clicking the magnifying glass at the top-right corner of your site. The search results cover content from your entire site.

  • The sidebar search is located in the left-hand menu of a page that is created from a Confluence space. It only gives results from within this Confluence space.

  • If your site features a knowledge base, users who create a request will see suggested knowledge base articles based on their keywords when filling in the summary field.

Search results

Depending on where the user searches, results can include:

  • Articles from knowledge base spaces (shown via the Jira Service Desk Knowledge Base setup)

  • Pages from Confluence spaces (shown via Refined for Confluence Cloud when a Confluence space has been added to a Refined site).

  • Jira Issues

  • Request types

  • Navigation links (from the site's top menu)

  • Promoted search results

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