Users with administrator permissions can edit settings on your sites and/or in the Refined Administration.
Administrators of a particular Confluence space or JSM project can always edit the landing page of that space or project. They don’t need Refined administrator or site administrator permissions for this. They don’t have access to the Refined Administration.
Confluence and JSM administrators
By default, your organization's Confluence/Jira Service Management (JSM) administrators can manage all sites and settings in your Refined instance.
Refined administrators
You can also give full administrator rights to other users in your organization, by making them Refined Administrators. This can be beneficial if you want a designer to help out with the look and feel of several sites, for example.
Refined Administrators are still bound by Atlassian permissions. This means that they can only add and edit spaces or projects if they can view them in Confluence or JSM.
In native JSM, JSM Agents can see to which Refined site a project is added. They can’t make any changes in Refined Sites unless they are a Refined administrator or Site administrator.
Add or remove Refined administrators
Go to the Refined Administration.
Click Permissions in the left-hand menu.
To add an admin, click the + Add Refined administrator button.
To remove an admin, hover your cursor over an admin and click the cross that appears.
If you suspend or remove a user in Atlassian, they’ll also lose the administrator rights they had in the Refined Sites app. It may take up to 12 minutes for these changes to take effect. During this time, the user can still make changes in the Refined Sites app if they have an active session where they’re logged in.
Site administrator permissions
Site administrators can manage a specific Refined site. This includes editing the site settings, as well as landing pages of spaces and projects that they are allowed to view. Even if these pages contain sections that the site administrator can’t view on the Refined site due to the section’s view permissions, they are still able to view and edit them.
Site administrator permissions can be especially helpful when you work with teams that all have different specializations. For example:
A colleague from the Customer Success team can help you out with building your support site.
You can get an HR team member to join you in managing the intranet.
Add or remove site administrators
Users with global administrator permissions can give site administrator permissions to others in their organization:
Go to the Refined Administration.
Click Sites in the left-hand menu.
Select a site.
Go to the Permissions tab > Add site administrator, or hover a user and click the cross to remove them.