Version 3.8.2
30 September 2024
Bug-fixes and improvements
Fixed an issue where the create button would keep spinning when trying to create a request with forms.
Fixed an issue with Deviniti Extension for Jira Service Management regarding bundled fields
Added compatibility for Jira & JSM 10
Version 3.7.10
28 August 2024
Bug-fixes and improvements
Fixing an issue where a too long value for Start Site groups caused errors during saving a site and upgrading.
Fixing an issue with links without href attribute in request comments showed a popup error in Refined Request view.
Improved caching for custom field information on customer requests.
Version 3.7.9
29 July 2024
Bug-fixes and improvements
Fixed an issue where Request Types module wouldn't show any results when filtering by request type groups.
Version 3.7.8
03 July 2024
Bug-fixes and improvements
Fixed an issue where votes could be shown in the MyRequest view when disabled in JSM
Added possibility to open issues in new tab using meta/control click
Improved UI for attachments in Requests view
Fixed an issue where requests could be approved w/o comments when configured
Version 3.7.7
25 June 2024
Bug-fixes and improvements
Fixed an issue where the My request location filter wouldn't display the search filter location.
Verified customer field translations work after request is created.
Fixed an issue where Jira Issue module would display "null" instead of blank for missing values.
Fixed issue where if you had a date picket field from Proforma you couldn't properly scroll to it.
Version 3.7.6
12 June 2024
Bug-fixes and improvements
Create button loader now spins until request is created.
Fixed a Url issue when creating a request via ‘View this request form’.
Version 3.7.5
10 June 2024
Bug-fixes and improvements
Ensured there's no popup to confirm navigation if you had a lot of request on the my Requests page.
Security updates.
Fixed an issue where mandatory field validation was failing for fields identified by the legend HTML attribute.
Fixed an issue in the My Request module where it in some setups could fetch request from the wrong location if configured.
Fixed an issue where you couldn't click menu in mobile view
Addressed a UI issue with the Add language dialog.
Fixed an issue with the mobile navigation menu not being reachable
It's now possible to drag and drop attachments directly onto the comment editor on a request.
Fixed issue with accessing the My Request page using a faulty URL. This would cause the filter to not properly apply.
Version 3.7.4
28 May 2024
Bug-fixes and improvements
Added missing translations to the request comment editor.
You can now once again properly clear the request type filter in the My Request view.
Fixed an issue where My Requests module didn't filter properly on request type.
Fixed an issue where the site switcher wasn't loading properly for anonymous users on open sites.
Added "Shared with my org" as option for the preset filter in the My Request module.
Version 3.7.3
30 April 2024
Bug-fixes and improvements
Fixed a bug where required Bundled Fields in Devinity Extensions add-on could be empty upon creation
Updated the design of status badges in the My request list.
Fixed an issue with empty Priority columns in My Requests
Fixed the broken UI for selecting columns on the my request page.
Version 3.7.2
22 April 2024
Bug-fixes and improvements
Fixed an issue where the app could crash due to corrupted or broken images being uploaded.
Fixed a bug where no notification or error was provided to the user when uploading a file with blocked file extensions.
Improvement to the Comment editor when an attachment is being uploaded. We are know disabling the "Post comment" button and showing a progress bar while uploading.
Adding the ability to filter on user groups in My Requests page and module.
Version 3.7.1
12 April 2024
Bug-fixes and improvements
Fixed an issue where pressing Enter when creating a request would bypass the Deviniti validations for required fields
Fixed an issue where fields from Deviniti's Dynamic Forms wouldn't be validated when creating a new request
Fixed an issue where faulty image data in themes would cause the admin UI to crash.
Version 3.7.0
09 April 2024
Version 3.6.11
04 April 2024
Bug-fixes and improvements
Fixes an issue where the article popup had the wrong size
Fixes a bug where the navigating after searching would sometimes make the page unscrollable
Fixes an issue where uploaded filenames would sometimes be truncated
Version 3.6.10
25 March 2024
Bug-fixes and improvements
Fixed an issue where mandatory fields were still considered not filled in when using Refined in combination with Extension for JSM.
Version 3.6.9
15 March 2024
Bug-fixes and improvements
Fixed an issue where request were created without mandatory fields configured in third party apps.
Version 3.6.8
06 March 2024
Bug-fixes and improvements
Fixed an issue where Request type order wasn't respected on some instances.
Version 3.6.7
29 February 2024
Bug-fixes and improvements
Ensure app works with Jira 9.14
Version 3.6.6
19 February 2024
Bug-fixes and improvements
Updates to internal libraries
Version 3.6.5
15 February 2024
Bug-fixes and improvements
Fixed an issue where custom translations didn't apply placeholders.
Various fixes for layouts being exported to cloud.
Updates to internal libraries.
Added HTML containers/panels for third parties to interact with in the user menu. These are `webpanel_usermenu_support_links`, `webpanel_usermenu_org_links`, `webpanel_usermenu_issues_links`, `webpanel_usermenu_bottom_links`.
User-related fields now show avatars on the My requests page and in the My Requests module.
Version 3.6.4
30 January 2024
Bug-fixes and improvements
Fixed a bug where no filtered results was shown in the Approvals page when filtering on “Any request type”.
Fixed a bug where a comma in the Jira user group name would not be recognised as a proper name.
Fixed a bug where the wrong file size would be displayed in the attachment upload error notification.
Adding "Votes" as an option in the My Request columns.
Fixed a bug that occurred when the user closed the announcement banner. After it was closed the banner was not displayed anymore after being re-published.
Version 3.6.3
28 December 2023
Bug-fixes and improvements
Fixed a bug when creating links in categories where a wrong siteID would be set.
Fixed a bug where the username would be shown instead of the user display name on the list of users that a given ticket was shared with.
Fixed a bug where the uploaded image in the comment would render very large in the agent view.
Fixed an issue where the administration settings couldn't be saved if there was an invalid SLA user.
Version 3.6.2
08 December 2023
Bug-fixes and improvements
Fixed an issue with the "Add language" placeholder always being in Chinese.
Fixed an issue where theme "cards" would display duplicated in the underlying dialog when changing themes.
Minimized the number of database queries needed when a project is deleted.
Fixed an issue with Request Type module being displayed in the wrong layout.
Added meta-data for custom field ID in the rendered HTML when viewing a request for easier integrations and customizations. You can now use `data-field-id` to target specific fields.
Version 3.6.1
29 November 2023
Bug-fixes and improvements
Fixed an issue where agent comments shared with customer didn't render on the portal.
Fixed an issue where you couldn't attach certain file types when adding comments to requests.
Fixed an issue where you couldn't search/filter on requests with special character on the My Request screen.
Fixed an issue where internal calls to third party vendors for request visibility would fail for certain instance configurations
Version 3.6.0
27 November 2023
Bug-fixes and improvements
Version 3.5.8
15 November 2023
Bug-fixes and improvements
Fixed an issue where Themes could not be saved if Site admin user lost access to Jira
Fixes an issue where error logs where flooding the server logs when calling the search rest endpoint with no variables
Fixes an alignment issue with the Request Types Modules when groups are hidden
Performance improvement for fetching columns on My Requests page
Fixed a UI issue with the mobile request view
Version 3.5.7
25 October 2023
Security fix
We have identified and solved a critical security vulnerability. We strongly recommend to upgrade at your earliest convenience. Further details will be released later on as part of our responsible disclosure approach.
Bug-fixes and improvements
Updated placeholder for custom columns in the My Request module configuration.
Fixed an issue where it wasn't possible to select multiple attachments when attaching to request comment.
Addressed an issue where the request status didn't update properly after adding a new comment or triggering a workflow change.
Ensured that you can now upload and attach .tiff file attachments when commenting on requests.
Version 3.5.6
19 October 2023
Bug-fixes and improvements
Improves the performance of fetching columns on My Requests page
Fixed an issue where JQL filters in My Request module did not work properly when "Any Status" is used
Fixed an issue where fields configured with whitespaces in the Columns parameter for the My Requests module would not show
Fixed an issue where attachments larger than file limit could be uploaded by JSM customers
Version 3.5.5
07 September 2023
Bug-fixes and improvements
Fixed German translation of Announcement types.
Fixed a translation issue in the profile menu.
Fixed an issue where Navigation Content module would go to parent "module" link rather than defined link on the contained button.
Version 3.5.4
24 August 2023
Bug-fixes and improvements
Performance improvements when fetching portals
Fixed an issue where recent request type module was overwritten
Fixed a bug that occurred when searches started with opening bracket characters
Fixed an issue where anonymous request creators where displayed as "undefined"
Version 3.5.3
10 August 2023
Bug-fixes and improvements
Fixed a bug related to multiple mentions in the same row
Version 3.5.2
20 July 2023
Bug-fixes and improvements
Fixed a bug where the Navigation Cards module would throw an error if there was a card whose text was a numeric value.
Fixed a bug in My Requests page where the REST endpoint used to populate the table would return a 400 error after applying different filters, showing no results.
Fixed a bug where the "Post comment" button could still be clicked while processing the comment. The "Post comment" button now gets blocked when a comment is being processed, ensuring that the comment is posted only once.
Fixed a bug where the layout preview would not work if any of the included modules had images.
Fixed a bug where the Request Type icons wouldn't match the filtered one in My Requests page.
Version 3.5.1
07 July 2023
Bug-fixes and improvements
'Updated' system field is now available as a column when on the My Request view.
Fixed an issue where some property strings where missing in 'Refined Site Configuration' view.
Version 3.4.7
21 June 2023
Bug-fixes and improvements
Fixed an issue where system and custom fields were displaying their label rather than their proper name.
Version 3.4.6
16 June 2023
Bug-fixes and improvements
Fixed an issue where mentioning usernames consisting of emails broke the mention syntax, causing it to not properly mention that user.
Fixed an issue where Recent Request Types weren't clickable.
Fixes an issue where activity listing sometimes displayed duplicate messages.
Fixed an issue where certain default fields were not being translated correctly.
Fixed an issue where edit layout button was overlapping avatar/user menus on mobile view.
Added support for User picker custom fields.
Version 3.4.5
07 June 2023
Bug-fixes and improvements
Fix a bug on the request view screen where the issue details and request activity were not being rendered if request needs approval
Version 3.4.4
24 May 2023
Bug-fixes and improvements
Fixed an issue where the Confluence Global Site would always be called Global Site in the applinks site switcher
Add pdf support to request-comments-view
Version 3.4.3
09 May 2023
Bug-fixes and improvements
Fixed an issue where the User menu with "My Request" links etc wasn't properly initialized, causing some unwanted behaviour.
Fixed an issue where it wasn't possible to approve Requests if comment was configured as required.
Updated bundled version of jQuery.
Fixed an issue where the legend in the Site Builder was showing the wrong colors.
Fixed an issue where request type ordering wasn't properly included for certain configurations of Jira instances.
Fixed an issue with the custom JQL function `refinedProjectsOfType` not properly handling multiple values.
Fixed an issue where customer users would see the ability to remove added participants displayed via the UI.
Version 3.4.2
19 April 2023
Bug-fixes and improvements
Fixed an issue where portals showed "No View Permission" when not expected
Fixed an issue where modules using images couldn't be edited after an image had been added
Fixed Spanish translation of "Log out" in profile menu
Fixed a visual bug on the config menu for Promoted Search and Announcement Banners
Added translations for Request Type filtering in My Requests
Fixed an issue with the preset filters when going to My Requests
Version 3.4.1
12 April 2023
Bug-fixes and improvements
Fixed an issue where users without permission to view the global site were unable to view Site switcher content.
Fixed issue where comments would render bullet points incorrectly while viewing a Request.
Fixed an issue where the request type module would only display with the Vertical layout option if using "Only as tooltip" for the description option.
Fixed an issue where an SQL error would be given when adding Jira projects or links to a Site.
Added a feature to ensure custom translations or rephrasing of property files are respected.
Fixed an issue where the site switcher would cut long site names.
Share request with organization now properly selects if choosen.
Resolved an issue where duplicate dialogs were created if you clicked a description link inside a Request type from a Request type module.
Stabalized the backend related to Site and structure creation to ensure duplicate entries cannot be created.
Fixed an error that would report in the browser console regarding Promoted Search results.
If you try to add a comment with more characters than the upper limit you now correctly see an error message.
Jira Administrators can now delete sites even if there's JSM projects ties to the site.
Refactored internal logic related to the Site builder
Version 3.4
23 March 2023
Version 3.3.20
24 February 2023
Fixed an issue where the searching for issue types was throwing an error when an issue type had a null description.
Version 3.3.19
25 January 2023
Added compatibility with latest Jira/JSM 9.6/5.6
Bug-fixes and improvements
Improved search performance when searching for Issue Types.
The dialog to add participants will no longer directly add users when selected. Rather the final confirmation happens once you press on the "Share"-button.
Improved accessibility by ensuring that title attributes are set.
Fixed an issue where a "Back to search results" button didn't work properly.
Disabled scrolling on background when search popup is open.
Fixed an issue where conflicting Site Admin permissions on User & Groups would end with the configured user not seeing their Site.
It's now possible to select text/input when configuring locations (site, portals etc) using the keyboard in the various configuration dialogs.
Updated link colors in error notifications.
Version 3.3.18
21 December 2022
Fixed a redirection issue where direct links to request type groups wouldn't redirect properly.
Navigation Content modules now properly renders line breaks added in the text.
Added compatability for Jira 9.5
Request type modules with the 'horizontal' display option are now properly center aligned.
Version 3.3.17
2 December 2022
Ensures request approvals work as expected in Jira 9.3 and 9.4
Updates the Navigation Cards module to better handle long titles on the cards
Fixes an issue where files containing special characters could not be used in layouts
Version 3.3.16
22 November 2022
Added compatibility with latest Jira/JSM 9.4/5.4
Bug-fixes and improvements
Fixed an issue where portal to servicedesk ID mismatches would break the request type module functionality.
Fixed a backend issue where empty/faulty Link items in the Site builder could cause errors & exceptions.
Tweaked the render of the Request Type module looking a bit off when hide groups option is enabled.
Ensured the JSM 5.3 feature of login-free customer portals work with Refined.
Fixed an issue where request wouldn't display in the My Request section during navigation from/to the My Request list.
Fixed an issue where promoted search results could show an error when clicked in Safari browsers.
Improved margins when selecting a theme in the configuration dialogs.
Version 3.3.15
8 November 2022
Bug-fixes and improvements
Updated the org.apache.commons commons-text package.
Resolved an issue where organization membership lookups would fail for databases running custom DB schemas.
Updated the org.springframework:spring-beans package.
Updated the org.jsoup:jsoup package.
Request types in Request Type module and search results now support links and wiki markup syntax.
Fixed an issue where portal to servicedesk ID mismatches would break the request type module functionality.
Ensures to render HTML when field configuration is set up to render HTML for e.g. field options.
Version 3.3.14
17 October 2022
Bug-fixes and improvements
Improved performance when fetching users
Fixes an issue where admin menus would get the wrong font size
Improves the help texts in the Request Types module
Version 3.3.13
22 September 2022
Bug-fixes and improvements
Request type visibility settings from third party Extension for Jira Service management are now respected when searching and listing request types.
Enables sorting of custom fields in the My Requests module and My Requests view
Fixes an issue where some links could not be removed from the Site Builder
Fixes alignment of issue statuses in the Jira Issues module
Updates the issue search results to allow longer issue titles
Fixes an issue where the accessibility pattern on request statuses could get misaligned
Improved performance when fetching organization memberships
Version 3.3.12
9 September 2022
Jira 9.2 compatibility
Now compatible with Jira 9.2
Bug-fixes and improvements
Addressed an issue where portals wouldn't render properly for anonymous users.
Fixed an issue with Request types being presented in the wrong order.
Fixed an issue with status colors not being properly displayed on newer versions of Jira (9.0+).
Fixed an issue with the My request module not properly showing request with correct statuses when selecting 'All'.
If a site or category contains hidden content due to jira permissions, the item can no longer be deleted in the Site builder. This to avoid deleting landing pages, themes or layouts connected to a hidden portal being removed.
Version 3.3.11
22 August 2022
Bug-fixes and improvements
Fixed an issue with Jira 9 compatibility where it wasn't possible to create issues via the Refined portal.
Fixed an issue where the Request type module group ID filtering didn't work as expected.
Resolved an issue where Request type modules potentially wouldn't render any content if the configuration would result in more than ~150-200 request types.
Fixed an issue where group configured Request Type modules would render duplicate request types if available in multiple groups.
My Request modules without custom column configurations now properly displays the three default columns for small/mobile screens; Key/Reference, Summary, Status.
Addressed an issue where Request type groups weren't correctly translated when adding a Request Type module configured with group IDs.
Fixed an issue where newly created layouts with a Search highlight module wouldn't search for Request types per default.
Made the Request type configuration less strict in the syntax of supplied IDs. The comma-separated lists will now work even if there's blanks/whitespaces thrown in.
Improved the logging details for when a search resulted in an error, in order to easier trace and understand the root cause.
Improved the error message for when users try to upload attachments that are too large.
Added a loader when loading SLA settings in the Refined Admin UI.
Improved the drag and drop UX for the My Request table columns.
Version 3.3.10
30 June 2022
Jira 9 & JSM 5 compatibility
This release ensures compatibility with Jira 9 & JSM 5.
Bug-fixes and improvements
Fixed an issue where the Request type module wouldn't render properly if no results were found in combination with the "Dropdown" display option.
Fixed an issue where it wasn't possible to create promoted search results.
Replaced the icon for the "Support" section under the avatar menu. The headphones were replaced with a headset icon.
Minor tweaks as to how group names are presented for certain configurations for the Request Type module.
Increased the minimum width of summary and description columns for the My requests table.
Added in-app documentation to make it clearer how permissions set on categories work.
Ensured that links formatted as wiki markup in a Request Type description render properly when searching.
Project and Jira admins can now use create forms for hidden request types on a portal, aligning with the default JSM behaviour. See table below for more details.
Version 3.3.9
23 May 2022
Bug-fixes and improvements
Fixed an issue where direct links to request types would sometimes show the wrong request type.
Version 3.3.8
18 May 2022
Bug-fixes and improvements
Improved the search performance when searching for request types using the global search, or the search highlight module. Also improved the performance when loading the Request Type modules configured via the layout editor.
Fixed an issue where the Language Switcher would show up even when no languages were configured.
Version 3.3.7
10 May 2022
Bug-fixes and improvements
Fixed a regression bug where the create dialog for requests would try to render the entire page.
Fixed an issue where redirections and viewing e.g. My Requests didn't work if the baseurl contained special words like portal or site
Fixed an issue where the old file wasn't replaced with the new one when uploading Text Variables.
Version 3.3.6
28 April 2022
Bug-fixes and improvements
Fixed an issue where tooltips were wrongly displayed in the admin UI.
The My Request filter now properly default to "Open" and "Created by me".
Addressed an issue where the portal names didn't show in the Approvals view under the Request type filter.
Request type module - Providing comma-separated lists of request type IDs will no longer break if there's whitespaces in the list.
Fixed an issue where the import dictionary dialog wasn't cleared when closing & reopening the dialog.
My Request filter inputs are now properly clearable using keyboard.
Version 3.3.5
21 April 2022
Bug-fixes and improvements
Fixed an issue where the Request Types module module wouldn’t return all request types when listing individual groups.
Improved translation for polish.
Fixed an issue with moving items in the Site builder not working if there was corrupted / undefined data in the database.
Version 3.3.4
13 April 2022
Security improvement
We have identified and solved a security vulnerability. Further details will be released later on as part of our responsible disclosure approach. Also patched in https://refined.atlassian.net/wiki/pages/createpage.action?spaceKey=REFINEDJIRADC&title=Version%203.2.21
Bug-fixes and improvements
Fixed so that Request types rendered in Request Types module now follow the correct order configured in the portal settings.
Addressed an issue where the Language switcher didn’t render on the site / portal.
Listing Approvals now correctly displays Service project names.
Fixed an issue where redirection for anonymous users would wrongly navigate to the login screen although anonymous access was configured.
Improved the filter bar on the My Request page responsiveness for different screen sizes.
Added tooltip better explaining the Search Location filter on the My Request page.
Fixed an issue where the Service Portal name wasn’t displaying in the Create Request dialog.
Fixed a faulty encoding character for Spanish translations.
Addressed a bug where searching for Portals when adding SLA configurations could break in certain scenarios.
Version 3.3.3
Bug-fixes and improvements
Fixed an issue where "Search Location" items in the My Requests overview filter wouldn't render the full width for some screen sizes.
Fixed a bug causing the mobile view of My Request to not render properly.
The upload files/attachment dialog will no longer list images added from previous comment(s).
Changed it so that portal ID no longer is required for the Request Types module module if configured with individual request type IDs.
Prevented long request type names to overflow in narrow modules for the Request Type module.
Addressed an issue with checking for Language Switcher using Oracle DB.
Fixed an issue where the My Requests module could render the "Assignee" even if the "Display Assignee" setting was disabled.
Addressed an issue where the "Created by me" preset filter option for the My Request Module didn't work properly.
Improved the clear input behaviour for the "Search Location" filter for My Requests.
Fixed an issue where new users without requests could get stuck in a "clear filter" state for the My Requests page.
The Admin cogwheel and edit layout icons now properly follows the theme font color setting.
Fixed an issue where reseting the My Request column could fail for new users with 0 requests.
The import Dictionary dialog now properly clears between usages.
Now properly disables the upload button when importing Dictionary files to avoid multiple clicks.
Added a maximum height to the "Add Text Variable" dialog to avoid it filling the screen if you had many languages.
Fixed an issue where the "Edit Columns" dialog would "detach" and float on the page if opened in a small browser window.
Addressed an issue when viewing Requests where "Shared with" users names could overflow outside the container.
Improved rendering of the "Add SLA" dialog in the Refined Admin section for configuring SLAs on portals.
Improved how long column values are rendered on the My Request page.
Ensure filter fields on the My Request page are clearable using keyboard.
Version 3.3.2
Version 3.3.2 was an internal release, please see Version 3.3.3.
Version 3.3.1
Bug-fixes and improvements
Fixed an issue where Oracle databases couldn't create indexes when app was installed and thus caused a 500 error page.
Version 3.3
Version 3.2.21
Security improvement
We have identified and solved a security vulnerability. Further details will be released later on as part of our responsible disclosure approach. Also available via Version 3.3.4.
Version 3.2.20
Bug-fixes
Fixed an issue where Atlassian smart search results would be shown from other Sites, categories etc when searching within a Refined context.
Fixed an issue where uploading multiple images one at a time wouldn’t work when viewing/commenting on a request.
Also fixed so that image previews are shown when pasting the image to the request.
Fixed an issue where redirects from email-invited customers couldn’t finish signup processes.
Fixed an issue where create dialog would not load and do an inner redirect for certain instances.
Version 3.2.19
Bug-fixes
Fixed an issue where site /home link didn’t work on 404 pages.
Fixed an issue where global urls such as
servicedesk/customer/portalsdidn’t correctly redirect to the portal if the instance only has 1 service project & portal.Fixed an issue with redirects to satisfaction survey links.
Version 3.2.18
Bug-fixes
Further fixes for redirection issues where the destination would be duplicated.
Fixed an issue with pasting text into the HTML module wasn’t working properly.
Version 3.2.17
Bug-fixes
Fixes a set of issues related to redirections, including:
Preserves query parameters in url when redirecting.
Ensure creation of request types works properly and upon completion redirects to the newly created request.
Ensure direct links to requests are properly navigating to said ticket, rather than the portal landing page.
Ensure admin-links to “View portal in default Atlassian view” works properly.
Also addresses an issue with uploading logos with special characters in their filenames.
Version 3.2.16
Bug-fixes
Fixed an issue introduced in version 3.2.15 where email links to request didn’t redirect properly.
Version 3.2.15
Bug-fixes and improvements
Fixed an issue where field display name wasn’t shown correctly when field had a translation
Fixed several issues related to redirection. The app should now correctly pass along query parameters as well as avoid “jumping” between redirects, causing screen to briefly show themed/un-themed portals
The “Formatting help” link now only displays for users that can see the resource (jira users & agents)
Version 3.2.14
Security improvement
We have identified and solved a security vulnerability. Further details will be released later on as part of our responsible disclosure approach.
Bug-fixes and improvements
Fixed an issue with date pickers could potentially display the wrong dates in different timezones.
Addressed an issue where customer field translations wasn’t properly rendered after request was created.
Updated information generated in the Refined settings support file.
Fixed an issue where Site switcher content was shown on mobile devices regardless of configuration settings.
Fixed some layout issues related to browser navigation and scollbars in the knowledge base article popup.
Fixed an issue where custom CSS would still apply on login page even if setting was disabled.
Version 3.2.13
Security improvement
We have identified and solved a security vulnerability. Further details will be released later on as part of our responsible disclosure approach.
Bug-fixes and improvements
Fixed an issue with date pickers could potentially display the wrong dates in different timezones.
Addressed an issue where customer field translations wasn’t properly rendered after request was created.
Updated information generated in the Refined settings support file.
Fixed an issue where Site switcher content was shown on mobile devices regardless of configuration settings.
Fixed some layout issues related to browser navigation and scollbars in the knowledge base article popup.
Fixed an issue where custom CSS would still apply on login page even if setting was disabled.
Version 3.2.12
Bug-fixes and improvements
Fixed an issue with listing Requests not working if Jira’s max results xml configuration is set to 0 (unlimited)
Fixed an issue where users couldn’t list organizations when using a mySQL database.
Issue Types module now shows icons correctly regardless of contextPath settings.
Fixed an issue with wrong CSS class being applied on site when navigating via breadcrumbs.
Improved polish translations for “My Request”, “All Requests”
Cleaned up incorrect error and warning logs in the app
Added title attribute for global search icon.
Version 3.2.11
Bug-fixes and improvements
Fixed an issue where if you had more than 50 organizations, filtering and listing requests based on them could fail.
Version 3.2.10
Bug-fixes and improvements
Added missing accessibility label for global search button
Improved the stability of backend related to reading Promoted search links
Compatibility with the latest Statuspage integration app
Fixed an issue where portal would display wrong/old names despite being renamed.
Added support for rendering more custom fields on a request. For more developer details on this, see Rendering custom fields
Updated in-app documentation links.
Version 3.2.9
Bug-fixes and improvements
Ensures request type titles are displayed in the right language for the current user.
Fixes an issue where the upgrade procedure from data version 2 → 3 could fail if a service desk project is no longer found.
Added accessibility texts for buttons missing them.
Version 3.2.8
Bug-fixes and improvements
Fixed an issue where you couldn't delete promoted search links properly.
Fixed an issue where adding or moving links in the Site Builder under some circumstances could break the site.
Addressed an issue where links with non-existing portal id threw an error.
Fixed an issue where description was not showing for Hidden Request types.
Improved performance for handling large organizations.
Version 3.2.7
Bug-fixes and improvements
Fixed an issue with listing & searching for requests if the system contains multiple instances of JSM system custom fields (e.g. like Approvers, Request Type etc).
Fixed an issue with listing requests if the Priority field was not defined for some request in the list.
Pasting direct links to KB articles will now correctly redirect the user if they first have to log in.
Addressed an issue where Jira Projects with special characters in their name was not properly named when added in the Refined Site builder.
Changing the filter for Approvals now correctly updates the filter bar.
Widened the Rich text module slightly to allow the editor to fit properly.
Fixed an issue where you couldn't press the Logout button properly after viewing a KB article.
Added missing translation strings.
Fixed an issue where icons for request types that are hidden from the portal creation didn't show properly.
Version 3.2.6
Bug-fixes and improvements
Fixed an issue where an agent was not able to view a ticket created by another admin
Fixed an issue where warnings were written into the
atlassian-jira.log
Version 3.2.5
Security fix
We have identified and solved a critical security vulnerability. We strongly recommend to upgrade at your earliest convenience. Further details will be released later on as part of our responsible disclosure approach.
Bug-fixes and improvements
General performance improvements
Solved a performance issue affecting JSM instances that have over 100 users in an organization. The issue would be present when agents view the My Requests module.
Version 3.2.4
Version 3.2.4 was retracted due to a bug that could severely affect the performance.
Bug-fixes and improvements
Fixed an issue where linking directly to the create request dialog didn't work in some cases. The issue was present only on instances where there is a mismatch between the id in the portal URL and the service desk itself.
Version 3.2.3
Bug-fixes and improvements
Fixed an issue where the list of requests was empty. This issue affected customers that have JSM-related fields in some other language than English.
Fixed an issue where you couldn't navigate directly to the portal for newly created JSM projects (without going through the site builder).
Fixed an issue where not all WebFragments(used by third party apps) where rendered.
Version 3.2.2
Bug-fixes and improvements
Fixed an issue where listing request didn't work when requests where missing a statusCategory. This issue is related to https://jira.atlassian.com/browse/JSDSERVER-6355.
Version 3.2.1
Bug-fixes and improvements
Fixed an issue where Jira-created tickets without request types could be shown in portals.
If Summary field is hidden, it will now still be shown in my request lists and request details.
Fixed an issue with undefined status category (medium gray) having the wrong text color.
Fixed a bug where the last step of the language tutorial cards ended up below the create dialog.
Fixed a bug when the My Requests Module is on a category, the category prompts login for anonymous uses
Addressed an issue where the footer for KB articles was not shown as expected.
Fixed the edit layout button being misaligned.
Fixed an issue where a ticket that is moved between service desks would not show up and be displayed properly.
Version 3.2
Version 3.1.5
Security fix
We have identified and solved a security vulnerability. We strongly recommend to upgrade at your earliest convenience. Further details will be released later on as part of our responsible disclosure approach.
Version 3.1.4
Security fix
We have identified and solved a critical security vulnerability. We strongly recommend to upgrade at your earliest convenience. Further details will be released later on as part of our responsible disclosure approach.
Version 3.1.3
Bug-fixes and improvements
Bug fixes
Fixed a bug where request wouldn't render properly if no reporter was set.
Fixed an issue where anonymous user wouldn't redirect properly
Addressed an issue where links to Jira projects would display as not permitted links for customer users.
Fixed an issue where you could get an error on uploading images to the Search Highlight module.
Fixed an issue where the wrong service desk name would be displayed in a create dialog if there's a portal ID service project ID missmatch.
Ensured you can use keyboard to navigate to log out via the user menu.
Version 3.1.2
Download Refined for JIRA 3.1.2
Bug-fixes and improvements
Improvements
When a sub-task is deleted the user now ends up on the parent page when navigated.
Updated the UI to support long words/links in request type description for Request type modules.
Bug fixes
Ensured proper CDN support for static font resources for Data Center instances. Read more on setting up a CDN here: https://confluence.atlassian.com/adminjiraserver/configure-your-cdn-for-jira-data-center-974378841.html
Version 3.1.1
Download Refined for JIRA 3.1.1
Bug-fixes and improvements
Improvements
Attachment previews on issues now uses smaller thumbnail images to greatly reduce the request sizes when loading the page.
Added a help dialog link on wiki markup syntax for description fields in edit/create dialogs.
You can now close the attachment viewer using keyboard 'esc'.
Bug fixes
Fixed an issue with redirection not working properly when using Refined without Global redirection enabled.
Fixed another rerouting issue where users with a start site defined for their group(s) couldn't access the global/default site through normal navigation.
Updated some translation properties that wasn't included in the initial 3.1.0 release.
Re-added some info & help text that was missing from the Announcement banner admin view for project agents.
Fixed an issue where some themes couldn't be renamed without throwing an error.
Version 3.1
Version 3.0.12
Download Refined for JIRA 3.0.12
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Data Center
Support for Jira 8.14 & Jira Service Desk/Management 4.14
This release adds compatibility for the latest Atlassian releases!
Below you'll find a list of additional fixes & improvements. As always, please report any feedback or issues through our support portal at http://support.refined.com.
Bug-fixes and improvements
Links to articles now opens up in the context of the portal they belong to or where users is, rather than main site.
Refined now passes any additional URL parameters to the request create dialog.
A WIP comment now no longer disappears when you share the request.
Minor UI fix for the "Searching in" label in the search dialog.
Fixed an issue where the dropdown behind cog-icons disappears sometimes.
Addressed an issue where the Upload files dialog window was cropped in mobile view.
Fixed a bug where an icon was missing from the available options for navigation modules.
Minor UI tweaks to the feedback elements below a KB article.
Version 3.0.11
Download Refined for JIRA 3.0.11
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Data Center
Field validation improvement for issues
When creating Jira issues from a Refined portal, you now get a clear message on what fields are required.
Bug-fixes and improvements
Remove the feedback button from the in app admin UI. For further feedback, feel free to raise a request via our support portal
Fixed a bug where Refined pages would crash if a removed user or out-of-sync user was set as a refined admin.
Fixed an issue with the Request page layout when browser is zoomed in.
Made some in-app descriptions clearer on our dropdown menu and site navigation module.
Fixed an issue where when Refined redirect is not enabled, the wrong UI is rendered going back to Help Center
Fixed an error where the admin preview banner was sometimes displayed for a request view.
Site structure now shown in site switcher in mobile view
Addressed an issue where the date picker dialog was not always closed after saving in safari and firefox
Fixed an overflow issue with request tables spilling over
Fixed an issue with incorrect URL routes when viewing a KB module article
KB articles "shared as comment" from the agent view will be opened in a dialog for the customer if clicked.
My Requests module on portals now shows empty with an option to show global requests.
Fixed a bug where you couldn't stop watching an issue.
The header part of the theme is now shown on login page for JSD 8.11/8.8
Aligned authenticate information box colors in search and KB modules
Fixed an issue where font styles would collide in the admin UI for JSD 4.12
Fixed an issue where you couldn't search for users when trying to assign a ticket in the issue view
Loader animation added for portals
Some minor various tweaks to margins and layouts for inline dialogs used in the Refined admin sections.
Version 3.0.10
Download Refined for JIRA 3.0.10
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Data Center
Bug-fixes and improvements
Resolution updates are correctly displayed on a request
It is now possible to share requests with an organization also when the organization name starts with character #
Fixed an issue that Status colors were sometimes not displayed in My Requests list
Version 3.0.9
Download Refined for JIRA 3.0.9
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Data Center
Jira 8.12 compatibility
This release adds compatibility for Jira 8.12 / Jira Service Desk 4.12.
Confluence Cloud Knowledge base
In JSD 4.12 Atlassian has introduced the possibility to use a Confluence Cloud knowledge base with a Jira Service Desk server installation. This is supported by Refined with a couple of technical limitations: knowledge base articles module and the search highlight module with custom settings don't work with a Confluence cloud knowledge base. The search highlight does work when default settings are selected.
If your browser is preventing cross site tracking (this is the default option in Safari and Firefox) you might not be able to view the articles. This issue is present with Jira Service Desk too so it is not caused by Refined.
Bug-fixes and improvements
New window option now working properly when using quick links.
Fixed an issue where article opened in new window when using keyboard even for popup setting.
Fixed display rendering issues with 'My Requests" overlapping other columns on small layouts.
When there was an '@' in the user name the Jira issues would not fetch properly.
The recommended links section now matches the regular issue fields look and feel.
When articles are long and has attachments, it auto-scrolls to top. This has now been fixed.
Pagination in approvals list now works properly
Fixed an issue where users couldn't add attachments on create if they didn't have edit rights.
Fixed an issue where added comments would appear in inconsistent order.
Escaping popup view of articles no longer closes search results.
Made help images in admin section larger.
Pressing outside edited field (e.g. description) on issue no longer causes lost data but instead saves as in default jira.
Refined sites and portals are now disabled until any pending upgrades are completed.
Version 3.0.8
Download Refined for JIRA 3.0.8
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Data Center
Bug-fixes and improvements
Create request dialog now no longer closes when pressing esc causing you to potentially loose entered data.
Ensure blank page isn't rendered if navigation modules lead to a project that has been moved.
Ensure the status is changed on requests when a comment is added without having to reload the page.
Fixed a bug where editing a project under a view-restricted category or site would remove the project from the site builder.
Fixed a bug where Site Builder links were shown as choosable locations for announcement banners.
Version 3.0.7
Download Refined for JIRA 3.0.7
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Data Center
Improved mobile rendering for creating requests & Jira issues
In this release you'll see an improved screen for creating requests or Jira issues through a mobile device.
Other fixes
Added additional conditional checks to prevent being able to place navigation items as child elements to Jira projects or jsd service desk portals.
Fixed a bug where Knowledge base integration didn't properly display the thumbs up/down under "Did this solve your problem"
Version 3.0.6
Download Refined for JIRA 3.0.6
Server
Data Center
Performance improvements
This release changes how some of the resources are loaded for Refined for Jira in order to improve performance for larger instances.
Much of the improvements and changes are related to how site, portal & theme data is prepared on page load. In particular, instances not using global redirection should see a significant drop in waiting time for Refined requests on page load.
Version 3.0.5
Download Refined for JIRA 3.0.5
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Data Center
Statuspage integration fixed
An issue that caused the Status page integration to stop working has been fixed and it should now be up and running again.
Bug fixes & Improvements
This release includes a set of bug fixes and improvements:
Log out option no longer incorrectly encoded in Spanish
Approvers were not rendered correctly in Refined 3.0.4 which has now been fixed.
Old recommended links data structure from Refined 2.x now properly migrated to 3.x
Fixed Open and Closed issues filter under My issues
Fixed an issue where pressing return would preemptively submit the create request form in a popup dialog when using Deviniti Extension for JSD.
It's now possible to paste (cmd+v / ctrl+v) several files/images to a comment, one-by-one.
Avoid loading additional resources when the create request is opened in an iframe.
Fixed an issue where the theme editor couldn't be properly closed by pressing the 'X'-button.
Version 3.0.4
Download Refined for JIRA 3.0.4
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Data Center
Bug fixes & Improvements
This release includes a set of bug fixes and improvements:
You can now set security level on issues when viewing Jira issues through a Refined Site.
The profile & Request menu in the top right now correctly displays organizations you belong to.
Fixed an issue where clicking and viewing an attached image on a request would scroll the page to the top.
Fixed an issue where requests couldn't be created if the base url contained the word portal.
Made the 3.0 migration more stable by also handling portals that was tied to items no longer present.
Given certain permission schemes and configurations you could end up in a situation where you'd be endlessly redirected between the portal urls. This has been adressed here.
Fixed an issue where the global site theme would apply even when global redirection wasn't enabled.
Version 3.0.3
Download Refined for JIRA 3.0.3
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Data Center
Upgrade to 3.0 on multi node setups
In this release an issue was addressed where the upgrade button to display if you were migrating/upgrading from a 2.x version of Refined was shown on all nodes of a Data Center instance, causing the upgrade to be made multiple times.
Custom favicons
Custom favicons are now respected when viewing Refined-related pages
Other fixes
Fixes a bug where the url would change/display wrong for the theme admin section
Improved the UI of the notification badge for users related to "My Requests" and "My issues"
Removed the Refined footer from the project configuration view.
Fixed an issue were duplicate loaders were shown when loading the Site Builder
Links with custom permission now correctly display a padlock icon through the Site Builder
Sections in the Theme editor are now collapsed by default to allow for a greater overview
Site Builder icons for permission and themes on items are now clickable to directly open the edit dialog to change them.
Version 3.0.2
Download Refined for JIRA 3.0.2
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Data Center
Bug-fixes & Improvements
Added a 'Refined admin' shortcut for Jira & Refined admins
Fixed an issue where custom date time picker fields caused request to not render
Fixed an issue where not having global redirect enabled caused an endless redirection-loop in some cases
Improved performance of fetching images for the Image Bank
Themes no longer get randomly ordered when adding/removing new themes.
Version 3.0.1
Download Refined for JIRA 3.0.1
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Data Center
Upgrade issues for 3.0
This release addresses an issue where the upgrade to 3.0 fails.