Third-party chat widgets

Owned by Johannes Laatu (Deactivated)
Last updated: Sept 11, 2024 by Madzy Soetman
1 min read

We don’t support issues caused by custom CSS or HTML. We reserve the right to change the HTML structure of our apps at any time. We don’t recommend you to override CSS from the apps.

You can add chat widgets from external services to a Refined site. For example, widgets from Intercom and Zendesk make it easy for your users to contact you.

Refined also features integrations and support for Atlassian Marketplace apps.

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Get the widget’s code

To get code for an Intercom chat widget, go to Intercom’s website > Settings > Installation > Web.

To get code for a Zendesk chat widget, go to Zendesk’s website > Settings > Channels > Widget > and create a widget.

Add the widget to a landing page

Edit a landing page and paste the code into an HTML module.

Add the widget to an entire site

  1. Go to the Refined Administration.

  2. Click Sites in the left-hand menu.

  3. Pick the site you want to add the widget to.

  4. Go to the Configuration tab > Advanced Settings > Activate Custom HTML.

  5. Paste your code in the At the end of BODY field.