Link to a knowledge base article
By adding the following syntax to the link url field you get a quick link to a knowledge base article:
format: article:THE_PAGE_ID
example: article:135233
Link to a Service Desk
By adding the following syntax to the link url field you get a quick link to a service desk:
format: servicedesk:THE_SERVICE_DESK_ID
example: servicedesk:3
Link to Create Request Dialog
By adding the following syntax to the link url field you get a quick link to a create request for a specific request type on a specific service desk:
format: servicedesk:THE_SERVICE_DESK_ID:REQUEST_TYPE:ID
example: servicedesk:3:1
My Requests
You can also benefit from the URL parameters for open requests. Use a navigation module and add the URL to create a link to a view with requests in specific status or creator.
Closed http://YourInstance/plugins/servlet/desk/user/requests?status=closed
Open http://YourInstance/plugins/servlet/desk/user/requests?status=open
Any status http://YourInstance/plugins/servlet/desk/user/requests
Closed and reported by anyone http://YourInstance/plugins/servlet/desk/user/requests?reporter=all&status=closed
Closed where I am participant http://YourInstance/plugins/servlet/desk/user/requests?reporter=others&status=closed
Waiting for my approval: http://YourInstance/plugins/servlet/desk/user/approvals
Finding the id for portals, create requests and articles
Service Desks/Portals
Each portal has its own id that is visible in the URL.
Create request URL
Get the create request URL by clicking to create a request. The URL is unique for portal and request type.
Categories
Each category you create also has its own unique URL. Get the URL by going to the category.
Site
Each site has its own unique URL. Go to the site to get the URL.