Place banners at the top of your sites to communicate important information to your users. You can show announcements on an entire site, a specific category, or a specific service desk portal. For Jira Service Management, it can also be shown on the login page.
Create and manage announcement banners
Project administrators and project agents can create and manage PSRs for:
Specific Service Desk portals
Jira administrators and Refined administrators can create and manage PSRs for:
The JSM login page
All Refined sites (global)
Specific Refined sites
Specific Service desk portals
Specific categories
Project administrators and project agents
Go to the project.
In the left-hand menu, go to Refined customer portal > Announcements.
You’ll see an overview of active banners: read more below. Here you can:
Click + Create announcement to add a new banner.
Click an announcement’s Cogwheel to edit, copy or delete it.
Jira administrators and Refined administrators
Go to the Refined Administration.
Go to the Announcements tab.
You’ll see an overview of active banners: read more below. Here you can:
Click + Create announcement to add a new banner.
Click an announcement’s Cogwheel to edit, copy or delete it.
Announcement banner settings
Setting | Description |
|---|---|
Message | The content of your announcement. |
Location | The announcement banner shows up on the location you choose, as well as all its child pages. From the dropdown menu you can select global (all sites) or login page. Alternatively, type to select a specific site, category, or service desk. |
Published | Check this to display the announcement: consider it a draft when it is not checked. |
Closable | By default, active banners always stay visible while users browse the site. If you check this box, users can close the banner. |
Type | You can choose one of four banner types: warning, alert, info, and announcement. The icon and banner colour change depending on the banner type. |