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When a visitor uses a search field on your site, the search results depend on:

  • Their Confluence and Jira permissions. Users can only see pages, blogs, requests and request types that they’re allowed to see in Confluence and Jira.

  • View permissions set up in the site builder. Apply view permissions on Refined pages, links, and menu folders in the Site Builder.

  • Promoted search results. Help users find content quicker by recommending pages to them when they search for specific keywords. Promoted search results appear at the top of the search results.

  • The type of search field they use. See the table below.

Search field in

Gives search results from

Navigation menu

Search Highlight module

Search results differ depending on the page the Search Highlight module is located on.

Summary field when creating a JSM request

If your site features a knowledge base, users who create a JSM request see suggested articles based on their keywords when filling in the summary field.

Left-hand menu of Confluence spaces

The search bar only gives results from the Confluence space it’s located in, including promoted search results. Toggle it on/off in the space settings.

Search result categories

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If your site contains a variety of types of content, users can browse the search results by category:

 Site contains both Confluence and Jira content

The content is divided over these categories:

  • Pages and news - Ranked in this order:

    • 1. Promoted search results (have a green recommended label)

    • 2. Site home page, Refined Pages, links, and landing pages of spaces and projects

    • 3. Confluence pages and blog posts

    • 3. Articles (if JSM projects on the site have knowledge bases connected to them)

  • Issues - Jira Software tickets

  • Raise a request - JSM request types

 Site contains only Jira content

The content is divided over these categories:

  • Pages - Ranked in this order:

    • 1. Refined Pages, links, landing pages of JSM projects, and landing pages of Jira Software projects.

    • 2. Articles (if JSM projects on the site have knowledge bases connected to them)

  • Issues - Jira Software tickets

  • Raise a request - JSM request types

When there’s only one category available, the results are shown in a plain list.

 Site contains only Confluence content

The results aren’t divided over categories but shown in a list, ranked in this order:

  1. Promoted search results (have a green recommended label)

  2. Refined Pages

  3. Confluence pages and blog posts

Search location

Users can choose whether to search the entire site or a specific location.

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Display options

Users can choose to display the results as a content or list overview. The list view is more compact and doesn’t show include a text preview.

Content

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List

image-20240124-134524.png

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