FAQ

Generally, our Cloud apps offer the same or similar features as their Server/DC counterparts. There are, however, some differences. See a full feature comparison

The data we store is hosted in the US by default. We offer the option to migrate your Refined data to the EU.

Learn more about data residency

Learn more about Cloud data and security

We are an Atlassian Cloud Security Participant and adhere to Atlassian's security requirements for Cloud applications. Note that we don’t store login credentials or any sensitive user data for Confluence or Jira on our servers.

For more information, read our our Cloud data storage practices documentation. For security-related inquiries, please reach out to our support team. Ask us about privacy and security

For detailed pricing information, see refined.com/pricing.

This isn't possible, because the Server/DC and Cloud licenses (both for the base Atlassian apps, and for Marketplace apps such as Refined Sites) are two separate licenses. Therefore, they are paid for separately. You can read more about this in Atlassian’s documentation.

We have opted in for Atlassian’s dual licensing and loyalty discount programs for all our eligible Server/DC apps. Atlassian applies these discounts during the quoting process for migrating customers who meet the eligibility criteria.

In general, Cloud apps have a 30 days trial period. You can evaluate Refined apps from the Marketplace for a longer time, if needed. Atlassian manages licenses and trial extensions of Marketplace apps: raise a ticket with Atlassian support to request an extension.