Knowledge Base module

Due to technical limitations, this module only works with Confluence Server/DC knowledge bases, not with knowledge bases on Confluence Cloud.

Display a listing of knowledge base articles on the customer portal for quick and easy navigation to the right information. 

You can add this module to your site home, category homes, and Jira projects/JSM portals.

Settings

Setting

Description

Setting

Description

Title

Toggle the title on or off.

Title text
If Title is set to Yes.

Write a title for the module.

Promoted search results

Learn more.

Confluence URL

Please note there needs to be an AppLink set up for your Confluence instance. The URL needs to be exactly the same as the one configured in the Application Link.

Space

Enter a space key here to only include pages from that Confluence space. Add a dash ( - ) in front of a space key to exclude its pages. Separate multiple pages with commas. Leave empty for a global Confluence search.

Label

Enter a label here to only include Confluence pages with that label. Add a dash ( - ) in front of a label to exclude its pages. Separate multiple labels with commas. Leave empty for a global Confluence search.

Number of items

Set the amount of knowledge base articles that should be shown by default. Users can see additional articles by clicking the module’s More button.

Open link in

  • New window

  • Same window

  • Pop up, articles only