Add quick links and links to requests in navigation modules

Use navigation modules to help users find their way around your sites. In the module settings, you can add any destination page in the Link URL field. To help you speed up the process, you can also simply add quick links to direct users to a specific knowledge base article, service desk or ‘create request’ dialog. Or direct users to requests with a specific status.

Quick links

To link to a:	Write in the Link URL field:	For example:

To link to a:	Write in the Link URL field:	For example:
Knowledge base article	article:{page ID}	article:135233
Service Desk	servicedesk:{service desk ID}	servicedesk:3
Create Request Dialog	servicedesk:{service desk ID}:{request type ID}	servicedesk:3:1

Go to your Refined site.
Search for your knowledge base article.
When the article opens as a pop up, you can see the page ID in the URL. In this example, the page ID is 56393872.

Go to a service desk on your Refined Site.
You can now see the ID in the URL:
{your domain}/plugins/servlet/desk/portal/{service desk ID}

Go to the Project settings via the project Agent view.
Click Edit fields for individual request types.
You can now see the ID in the URL:
{your domain}/servicedesk/admin/{KEY}/request-types/request-type/{request type ID}

Requests

To show requests with the status:	Write in the Link URL field:

To show requests with the status:	Write in the Link URL field:
Closed	http://{your domain}/plugins/servlet/desk/user/requests?status=closed
Open	http://{your domain}/plugins/servlet/desk/user/requests?status=open
Closed, reported by anyone	http://{your domain}/plugins/servlet/desk/user/requests?reporter=all&status=closed
Closed, I am participant	http://{your domain}/plugins/servlet/desk/user/requests?reporter=others&status=closed
Waiting for my approval	http://{your domain}/plugins/servlet/desk/user/approvals
Any status	http://{your domain}/plugins/servlet/desk/user/requests