Differences between Server/Data Center and Cloud

Refined Sites for Jira Service Management (JSM) Cloud combines key features from Server/DC with the convenience of the cloud. However, there are also some notable differences between the two products.

On Server/DC, Refined is added on top of Jira. When enabled globally, it acts as a skin applied to the JSM help center.

On Cloud, Refined Sites is a site builder that runs parallel to JSM. The sites that you build show JSM content, but live outside native JSM.

Your customers create and view JSM requests on your Refined sites.
Your administrators and support agents continue to work in native Jira. If an administrator makes a change to a project, it’s instantly reflected on the Refined site.
We don't have control over the (YourCompany).atlassian.net URL. This means that we can't redirect users from a (YourCompany).atlassian.net site to a Refined site.

Feature comparison

Feature	Server/ DC	Cloud	Comment about the Cloud feature

Feature	Server/ DC	Cloud	Comment about the Cloud feature
Sites			You can add any JSM project to as many Refined sites as you like.
Categories			You group projects with Refined Pages and menu folders instead.
Site and Category homes			You edit home pages (called landing pages) with the intuitive what-you-see-is-what-you-get Page Builder. Available modules differ slightly from Server/DC, read more in the migration guide.
Navigation menu			Users navigate your site with the navigation menu.
Jira Service Management projects
Jira Software projects	-	-	Due to maintenance, it’s temporarily not possible for customers whose accounts were created after 20 August 2023 to add Jira Software projects to Refined sites. If you have any questions, please contact us.
Language switcher and custom text variables		-	Custom text variables will render in plain text, for example as $greeting$
Themes
Announcement Banners
Promoted Search Results
Default JSM Knowledge Base integration			Read more about knowledge bases in the preparation guide.
Custom Knowledge Base integration			Read more about knowledge bases in the preparation guide.
Third party app compatibility			Because Refined Sites for Cloud works as a site builder parallel to native JSM, the app doesn’t change native JSM. Therefore, Refined Sites doesn’t impact third party apps that provide functionalities in native JSM. However, apps that provide functionalities in the customer-facing portal may not be supported on Cloud. See the integrations and supported apps documentation.
Custom domains on sites	-		Give each site a custom URL for quick access and easy recall.
Confluence content on sites	-		Getting both Refined Sites for JSM Cloud and Refined Sites for Confluence Cloud lets you combine the power of Confluence and Jira on your sites. Read more in the preparation guide.