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By default, your Refined site is located on (SubDomain).refined.site. Alternatively, you can make your site accessible via a URL on a domain you own. Such a custom domain helps users understand the purpose of your site and remember it more easily.

Domain format and type

Examples

(SubDomain).refined.site
Default domain

octo-itsm.refined.site

www.(Domain).com
Custom domain

www.octo-itsm.com

www.alto-apps.com

(SubDomain).(Domain).com
Custom domain

intranet.octo-itsm.com

support.octo-itsm.com

Your Refined for Cloud subscription includes one free custom domain, your can use for one Refined site. If you'd like to connect more Refined sites to your own domain, buy a custom domain subscription.

SSL certificate

Your custom domain includes an SSL certificate, which is renewed when needed — free of charge.

Set up a custom domain

Step 1: Set up your DNS configuration

You may need help from your domain administrator to complete this step.

Before you connect your custom domain to a Refined site, it needs to be set up in your DNS configuration. Add a CNAME record and map it to custom.domain.refined.site. Use this exact string — don't replace custom.domain with any other text.

Step 2: Go to the site’s general settings

  1. Go to the Refined Administration.

  2. Click Sites in the left-hand menu.

  3. Select the site.

  4. Go to the Configuration tab.

  5. Click the Edit General Settings button.

Step 3: Add your custom domain

  1. Fill in the custom domain.

  2. Click the Save changes button.

It might take some time before your custom domain is active. But no need to wait with making changes to your site — you can do this during the domain setup.

When the site indicator changes from yellow to green in Refined Administration > Sites, your update is done.

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