Site access permissions

Site access permissions let you control who can visit your site. Confluence or Jira Service Management (JSM) permissions that are more restrictive than your Refined permissions still apply. So for example, restricted Confluence pages won’t be visible on a public Refined site.

Interactions with other permissions

You can also set more granular permissions on parts of your site:

Permissions on specific Refined Pages, links and menu folders.
Permissions on specific content on landing pages of Refined pages, Confluence spaces, Jira projects, and JSM projects.

All types of permissions are closely related and may impact each other. For example, a user who doesn’t have site access won’t have access to a Refined Page that’s set to be seen by “anyone”.

Manage a site’s access permissions

Head to the Refined Administration.
Click Sites in the left-hand menu.
Select the site.
Click the Permissions tab.
Choose who can access your site:

Type of site

Description

Public site

Anyone can read Confluence pages and blog posts.
Due to Atlassian limitations, users still have to log in to see JSM content and create a request.
Used for: public knowledge bases, public support sites, etc.

Support site

Available when you have Refined Sites for JSM.

Only logged-in JSM customers and logged-in users from your organization can visit this site.
Used for: external support sites.

Private site

Only your organization's employees with an Atlassian Cloud account can view the site.
Used for: intranets, internal support sites, etc.